Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
The Store Consultant is the face of our retail location, dedicated to delivering a positive and consultative customer experience. In this customer service-focused role, you will leverage your knowledge of our print, signs & graphics, and shipping services to anticipate needs, suggest alternatives, and provide tailored solutions. You will act as a trusted advisor, guiding customers through complex orders and ensuring their satisfaction from start to finish.
Your day will involve a dynamic mix of front-of-house engagement and back-of-house operations. You will take complex orders, manage the production queue, and operate a wide variety of printing and shipping equipment. From assembling parcels and weighing packages to managing retail supplies and maintaining a safe, clean environment, you will ensure the store runs smoothly. This role requires the ability to multitask in a fast-paced environment while adhering to strict safety and quality standards.
About the Team
FedEx Office is driven by a Quality Driven Management culture that strives to deliver market-leading customer experiences and business excellence. As part of this team, you will apply quality science to your daily activities, looking for opportunities to improve internal processes and reduce waste. You will work collaboratively with supervisors and team members to optimize profitability and support FedEx Office quality initiatives.
Hiring Process & Application
FedEx Office is an Equal Opportunity Employer and considers qualified applicants regardless of background, including veterans and individuals with disabilities. We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation, please email HR.Recruiting@fedex.com.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, such as the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. A criminal record is not an automatic bar to employment; each case is considered individually based on the nature of the offense, timing, and its relationship to the job.
For more information regarding Philadelphia's fair chance hiring law, please refer to the official resources provided during the application process.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Retail Customer Service Associate at FedEx
What does a Retail Customer Service Associate at FedEx do?expand_more
A Retail Customer Service Associate at FedEx is responsible for the following: Ensure confidentiality of customer data and adhere to safety and security policies; Deliver positive customer experiences using consultative skills to anticipate needs and provide solutions; Take complex customer orders and provide accurate pricing information for print, signs, and shipping services; and Operate and maintain printing, binding, and shipping equipment to fulfill customer orders.
What are the requirements for this Retail Customer Service Associate role?expand_more
To qualify for the Retail Customer Service Associate at FedEx position, applicants should have: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Retail Customer Service Associate role at FedEx located?expand_more
Retail Customer Service Associate at FedEx is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.