Shift Supervisor

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Co-Presidents Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission places the customer at the center of everything we do, recognizing that our exceptional team members are the key to our success. We provide convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs, often serving as a more accessible alternative to traditional banking.

About the Role

As a Shift Supervisor at our Bronx location, you will provide leadership to ensure the store delivers outstanding customer service while meeting all operating objectives and financial goals. This role is designed for a high-energy leader who thrives in a busy environment and is committed to building lasting relationships with our customers.

You will perform all duties of a Customer Service Representative while assisting the Assistant Store Manager in day-to-day operations. In the absence of the Store Manager and Assistant Store Manager, you will take full responsibility for directing the activities of all team members. Your day will involve coaching team members on superior service and compliance, resolving customer complaints, and maintaining a clean, welcoming store environment. You will also support community marketing efforts and help manage schedules, cash, and store audits.

Location

This position is located at 1580 Jerome Ave., Bronx, NY 10452.

Our Culture

We strive to demonstrate our Core Values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We are committed to fostering a culture where team members go above and beyond every day.

Equal Opportunity & Hiring

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace and provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact talentacquisition@pls247.com.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.