Shift Lead
Not Disclosed•Full-TimeOn-site
location_on4999, Sunny Court, Silver Lake, New Hanover County, North Carolina, 28412, United States
About the Role
As a Key Holder, you serve as a vital extension of store management, stepping in to open and close the store, manage cash handling systems, and ensure the floor and stockroom are fully prepared for the business day. This role is designed for a leader who can model a distinctive and delightful customer experience, engaging with customers and patients to resolve issues and answer questions with professionalism and care.
You will act as a liaison between management and the team, communicating tasks and reporting on disciplinary issues or customer complaints when leadership is absent. Beyond operational duties, you play a key role in developing other team members by coaching them on warehouse ordering processes, inventory accuracy, and customer service best practices. From managing pricing and signage to ensuring compliance with state laws on regulated products, you help maintain the store's operational integrity and welcoming atmosphere.
Hiring Process
This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits.
Equal Opportunity
We are an Equal Opportunity Employer, including disability and veterans. We consider employment of qualified applicants with arrest and conviction records. The actual compensation offered will depend on a variety of factors including geography, skills, education, experience, and other relevant factors.
Work location
Work model: On-site
4999, Sunny Court, Silver Lake, New Hanover County, North Carolina, 28412, United States
North Carolina
Key Responsibilities
- check_circleOpen and close the store in the absence of management, including system start-ups and cash handling
- check_circleProcess product returns, order voids, customer refunds, and cash drops to the safe
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Frequently asked questions about Shift Lead at Walgreens
What does a Shift Lead at Walgreens do?expand_more
Day-to-day, the Shift Lead at Walgreens will open and close the store in the absence of management, including system start-ups and cash handling; process product returns, order voids, customer refunds, and cash drops to the safe; ensure compliance with state and local laws regarding regulated products like alcohol and tobacco; and register all sales transactions and maintain records of scanning errors and price verifications.
What are the requirements for this Shift Lead role?expand_more
Walgreens is looking for candidates who meet the following requirements: One year of prior leadership, supervisory, or retail key holder work experience; Must be fluent in reading, writing, and speaking English; and Obtains and maintains valid PTCB certification or pharmacy license as required by state.
Where is the Shift Lead role at Walgreens located?expand_more
Shift Lead at Walgreens is based in 4999, Sunny Court, Silver Lake, New Hanover County, North Carolina, 28412, United States. This is a on-site role.
Is this Shift Lead job remote, hybrid, or on-site?expand_more
Walgreens has listed this Shift Lead role as on-site.