Shift Lead

About the Role

As a Key Holder, you serve as a vital extension of store management, ensuring the business runs smoothly in their absence. You are responsible for the full operational cycle of the store, from opening and closing procedures to managing cash handling and preparing the floor and stockroom for the day. This role is designed for a leader who thrives in a fast-paced retail environment and is committed to maintaining the highest standards of safety, compliance, and operational excellence.

Customer Experience

At the heart of this position is the delivery of a distinctive and delightful customer experience. You will engage with customers and patients by greeting them warmly and offering proactive assistance with products and services. Your goal is to resolve issues and answer questions efficiently, ensuring every interaction leaves a positive impression. You will model and share customer service best practices with the entire team, demonstrating key interpersonal habits such as courtesy, eye contact, and the Walgreens service traits of identifying needs and servicing until satisfied.

Operational Leadership

In the absence of management, you act as the primary liaison between the team and leadership, communicating assigned tasks and reporting on disciplinary issues or customer complaints. Your responsibilities include managing the warehouse and vendor ordering process, assisting with order exceptions, and overseeing reverse logistics. You will play a key role in maintaining accurate inventory counts, executing daily price changes, and ensuring proper signage is displayed to support regulatory compliance.

You will also assist in evaluating and developing store displays, including promotional and seasonal structures, while maintaining a clean, neat, and orderly store environment. From ensuring the separation of food items according to policy to performing bag checks for team members, you uphold strict compliance with state and local laws regarding regulated products. Additionally, you will support pharmacy operations as needed and ensure all team members adhere to the Outdate program.

Hiring Process

Candidates with one year of prior leadership, supervisory, or retail key holder experience are encouraged to apply. Fluency in reading, writing, and speaking English is required (except in Puerto Rico). Those with knowledge of store inventory control are preferred. For pharmacy-related duties, obtaining and maintaining valid PTCB certification or a pharmacy license as required by the state is mandatory.

Our Culture & Commitment

We are committed to fostering a respectful workplace where team members maintain positive relationships with one another. We are an Equal Opportunity Employer, including disability and veterans, and we consider employment of qualified applicants with arrest and conviction records. We believe in the power of our people to drive success and are dedicated to their personal development through ongoing training and learning opportunities.