Service advisor
Not Disclosed•Full-TimeOn-site
location_onSonic, 431, North Main Street, Arab, Marshall County, Alabama, 35016, United States
About the Role
We are seeking a personable Service Advisor to serve as the vital liaison between our customers and our skilled service technicians. In this role, you will be the first point of contact, ensuring a seamless experience from the moment a customer walks through the door to the final handover of their vehicle. Your primary mission is to bridge the gap between customer concerns and technical solutions, translating vehicle issues into accurate repair descriptions that our technicians can execute efficiently.
You will manage the dealership's workflow and schedule, acting as the central hub for communication. Your day involves greeting customers, listening to their requests, and conducting thorough inspections to determine the necessary repair timeline. Beyond logistics, you will leverage your knowledge of automotive technology and industry products to provide in-depth information on service options, warranty protections, and cost-saving strategies. Whether advising on the advantages of trading in versus fixing a car or coordinating parts availability with technicians, your goal is to maintain positive customer relationships that drive repeat business.
Work location
Work model: On-site
Sonic, 431, North Main Street, Arab, Marshall County, Alabama, 35016, United States
Arab, Alabama
Key Responsibilities
- check_circleGreet customers and direct them to available mechanics
- check_circleConsult with mechanics regarding necessary repairs and alternatives
- check_circleSell or provide in-depth information about parts and service options
Similar Job Opportunities
Skills, education and keywords
Skills: Automotive Technology, Automotive Industry, Industry-Specific Software.
Education: Associate's degree in mechanics or related field may be advantageous.
Frequently asked questions about Service advisor at NATIONAL AUTOMOTIVE TRAINING ACADEMY
What does a Service advisor at NATIONAL AUTOMOTIVE TRAINING ACADEMY do?expand_more
Day-to-day, the Service advisor at NATIONAL AUTOMOTIVE TRAINING ACADEMY will greet customers and direct them to available mechanics; consult with mechanics regarding necessary repairs and alternatives; sell or provide in-depth information about parts and service options; and manage and oversee the dealership's workflow and schedule.
What are the requirements for this Service advisor role?expand_more
NATIONAL AUTOMOTIVE TRAINING ACADEMY is looking for candidates who meet the following requirements: Associate's degree in mechanics or related field (advantageous); Experience in automotive field (advantageous); Strong understanding of automotive technology and industry; and Proficiency with industry-specific software.
Where is the Service advisor role at NATIONAL AUTOMOTIVE TRAINING ACADEMY located?expand_more
Service advisor at NATIONAL AUTOMOTIVE TRAINING ACADEMY is based in Sonic, 431, North Main Street, Arab, Marshall County, Alabama, 35016, United States. This is a on-site role.