Sr Customer Care Specialist (Manheim)
Not Disclosed•Full-TimeOn-site
location_onNorth 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
About Cox Automotive
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells, or simply uses cars. Our team works on iconic consumer brands like Autotrader and Kelley Blue Book, as well as industry-leading dealer-facing companies like vAuto and Manheim. We pride ourselves on a people-centered atmosphere that is central to our life at Cox.
About the Role
As a Senior Client Service Representative, you will serve as the primary client advocate within the Customer Care Group. In this fast-paced environment, your mission is to ensure client satisfaction by taking ownership of tasks and delivering accurate, timely resolutions. You will manage a high volume of inquiries, leveraging various resources to identify client needs, clarify complex information, and research issues effectively.
Your day will involve building sustainable relationships by providing best-in-class service and acting as a guide for clients through onboarding processes, application statuses, and vehicle dispatches. You will also be responsible for educating clients on how to utilize our client-facing tools, ensuring they have the support they need to succeed. Every decision and behavior you make will keep client satisfaction at the core.
Hiring Process & Application
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship is available for this position.
To be employed in this role, you must clear a pre-employment drug test. Cox Automotive is a drug-free workplace; possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, or in company vehicles is prohibited. Please note that Cox Automotive does not currently administer a pre-employment drug test for marijuana for this specific position.
Equal Opportunity Employer
Cox is an Equal Employment Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause an undue hardship.
Work location
Work model: On-site
North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States
Phoenix, Arizona
Key Responsibilities
- check_circleMaintain client records, transactions, and documentation using various platforms and systems
- check_circleManage high volume of tasks in a timely and efficient manner
- check_circleIdentify client needs, research issues, and provide solutions or alternatives
- check_circleBuild sustainable client relationships by providing best-in-class service
- check_circleAssist clients with the onboarding process including application status and next steps
- check_circleDispatch available vehicles to clients across all regions on an inbound basis
- check_circleResolve client needs efficiently by leveraging knowledge base requirements
- check_circleCommunicate effectively to clients on how to use client-facing tools
Requirements
- verifiedHigh School Diploma or GED required
- verifiedMinimum of 4 years of customer service experience
- verifiedAuction and/or logistics/transportation knowledge a strong plus
- verifiedExcellent oral and written communications skills
- verifiedMust be authorized to work in the United States without sponsorship
Nice to Have
College degree or equivalent experience. Auction and/or logistics/transportation knowledge.
Benefits & Perks
check_circleMinimum of sixteen hours of paid time off every monthcheck_circleSeven paid holidays throughout the calendar yearcheck_circleBereavement leave, voting leave, jury duty leave, volunteer time off, military leave, and parental leavecheck_circleHealth care insurance including medical, dental, and visioncheck_circleRetirement planning with 401(k)check_circlePaid sick leave, flexible vacation/wellness days, and additional PTO
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required; College degree preferred (or equivalent experience).
Frequently asked questions about Sr Customer Care Specialist (Manheim) at Cox Communications
What does a Sr Customer Care Specialist (Manheim) at Cox Communications do?expand_more
Day-to-day, the Sr Customer Care Specialist (Manheim) at Cox Communications will maintain client records, transactions, and documentation using various platforms and systems; manage high volume of tasks in a timely and efficient manner; identify client needs, research issues, and provide solutions or alternatives; and build sustainable client relationships by providing best-in-class service.
What are the requirements for this Sr Customer Care Specialist (Manheim) role?expand_more
To qualify for the Sr Customer Care Specialist (Manheim) at Cox Communications position, applicants should have: High School Diploma or GED required; Minimum of 4 years of customer service experience; Auction and/or logistics/transportation knowledge a strong plus; Excellent oral and written communications skills; and Must be authorized to work in the United States without sponsorship.
Where is the Sr Customer Care Specialist (Manheim) role at Cox Communications located?expand_more
Sr Customer Care Specialist (Manheim) at Cox Communications is based in North 3rd Street, Central City, Phoenix, Maricopa County, Arizona, 85004, United States. This is a on-site role.
Is this Sr Customer Care Specialist (Manheim) job remote, hybrid, or on-site?expand_more
Cox Communications has listed this Sr Customer Care Specialist (Manheim) role as on-site.
How much experience is required for this Sr Customer Care Specialist (Manheim) role?expand_more
Sr Customer Care Specialist (Manheim) at Cox Communications typically requires 4+ years of relevant experience at the senior level.
What education is required for Sr Customer Care Specialist (Manheim) at Cox Communications?expand_more
Educational requirements for this role: High School Diploma or GED required; and College degree preferred (or equivalent experience).
What category does the Sr Customer Care Specialist (Manheim) role belong to?expand_more
Sr Customer Care Specialist (Manheim) at Cox Communications is part of the customer services job category on Recrutus.
About Cox Communications
Cox Communications operates as a telecommunications provider headquartered in Atlanta, Georgia, delivering broadband applications and services designed to enhance community connectivity. The organization focuses on enabling smart homes and smart cities by integrating technology that supports comfort, convenience, security, entertainment, and reliable internet access for its customers. Its operational approach emphasizes improving life within the communities it serves while prioritizing human connection through digital solutions.
The company serves residential and community sectors by providing infrastructure and services that facilitate closer relationships between individuals and their networks. By maintaining a culture centered on practical innovation and community improvement, Cox Communications aims to deliver tangible benefits to the residents and businesses it supports. The workforce is described as comprising individuals who execute plans and drive initiatives, fostering an environment where professional contributions lead to real-world outcomes. This structure supports the delivery of essential telecommunications services across its operational footprint in the Atlanta area and beyond.
Browse more roles: All Cox Communications jobs, customer services jobs on Recrutus.