Concierge Customer Service Representative
Not Disclosed•Full-TimeRemote
location_on45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States
Established in 2000 as a joint venture with TTEC, Percepta operates contact centers globally, delivering frictionless customer experiences for a diverse portfolio of clients. Our values are the heartbeat of our organization, guiding how we live, breathe, and play daily. We foster a supportive family environment that encourages growth, fosters trust, and acknowledges the value of every contribution.
As a Concierge Customer Service Representative, you will be the face of first-class service for some of the world's most beloved automobile brands. This role is designed for individuals with a genuine passion for service who thrive on creating customized, effortless experiences. You will build relationships based on understanding customer needs, concerns, lifestyle, and preferences, empowering you to make decisions and think creatively to drive customer loyalty.
In this position, you will own the customer experience from start to finish. Your day will involve building rapport through authentic connection, anticipating needs, and resolving inquiries with speed and accuracy. You will act as a trusted advisor, utilizing technology and product knowledge to guide customers efficiently while identifying opportunities to improve support services. Whether troubleshooting technical issues, resolving billing concerns, or partnering with vendors, your goal is to ensure every interaction leaves the customer feeling valued and heard.
At Percepta, we believe in a culture where every team member is treated like a customer from day one. We value:
To join our team, candidates must reside within a commutable distance of Asheville, NC. The recruitment process includes a background check, and depending on the specific client program and location, a drug test may be required as a condition of employment.
Please note: Neither Percepta nor any recruiting agencies will ever ask for payments or personal banking information during the recruitment process.
Percepta is an Equal Opportunity Employer.
Work model: Remote
45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States
Asheville, North Carolina
Associate or Bachelor's degree
Skills: CRM Software, Customer Contact Systems.
Education: High School Diploma required; Associate's degree preferred; Bachelor's degree preferred.
Percepta is a global customer relationship organization headquartered in Allen Park, Michigan, specializing in outsourcing and offshoring services. The firm manages comprehensive contact interactions on behalf of its clients, covering relationships with customers, prospective buyers, suppliers, and distribution networks. As a dedicated customer contact specialist, Percepta oversees every aspect of the contact experience to ensure consistent engagement across all touchpoints.
Operating as a worldwide entity, the company provides extensive reach that allows it to service clients across multiple time zones. Its capabilities include handling communications in various languages, enabling businesses to maintain effective connections with international audiences. Percepta focuses on delivering structured solutions for organizations seeking to optimize their external communication strategies through dedicated third-party management.
For those interested in recent developments or corporate updates, current information is available through the official company website. The organization continues to serve as a resource for businesses looking to expand their operational footprint without establishing in-house global teams.
Browse more roles: All Percepta jobs, customer services jobs on Recrutus.
Experience
4+ yrs (Mid Level)
Education
High School Diploma required
Job Type
Full-Time
