The Concierge Customer Service Representative role at Percepta supports luxury automobile brands from a home-based location in Asheville, NC. The position focuses on delivering customized, high-quality experiences by building rapport with clients, resolving technical and billing inquiries efficiently, and utilizing CRM tools to maintain accurate customer records. Team members are empowered to make decisions that drive loyalty and provide feedback to improve departmental processes. The role appeals to those seeking a supportive culture that values teamwork, respect, and continuous career growth through training programs. The work arrangement is fully remote, requiring availability during extended weekday and weekend hours to meet customer needs.