Call Center Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_on108, Misty Meadows Drive Southeast, Lloyd Corners, Licking County, Ohio, 43056, United States
About the Role
As the "Human Face" of Vance Outdoors, this position serves as the primary point of contact for our customers, ensuring a positive and seamless online shopping experience. You will be responsible for processing customer orders, assisting with purchases, and swiftly identifying and resolving concerns via phone, email, and live chat. Your role is vital in maintaining the integrity of our customer relationships and upholding the high standards of service that define our brand.
Team Culture
We foster a positive, collaborative department environment where every team member is expected to be a role model for high performance. Success in this role requires a helpful attitude, clear communication, and a commitment to maintaining a clean, orderly, and safe workspace. You will work closely with colleagues to support one another, ensuring that the team spirit remains strong even during busy periods.
Application Instructions
Candidates must possess a high school diploma or GED, along with one to three months of related experience or training. Proficiency in Microsoft Suite, CRM software, and point-of-service systems is required, as is the ability to handle multiple software systems simultaneously. If you are ready to contribute to a team that values accuracy, efficiency, and exceptional customer care, please submit your application.
Equal Opportunity
Vance Outdoors is an equal opportunity employer committed to creating a harassment-free environment. We respect cultural differences and uphold organizational values of ethics and integrity in all our interactions.
Work location
Work model: On-site
108, Misty Meadows Drive Southeast, Lloyd Corners, Licking County, Ohio, 43056, United States
Ohio
Key Responsibilities
- check_circleResolve customer concerns via phone, email, and live chat
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Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Suite, CRM Software, Point Of Service Systems, Internet Software.
Education: High school diploma or GED required, or equivalent combination of education and experience..
Frequently asked questions about Call Center Customer Service Representative at Vance Outdoors, Inc.
What does a Call Center Customer Service Representative at Vance Outdoors, Inc. do?expand_more
In this Call Center Customer Service Representative at Vance Outdoors, Inc. role, you will resolve customer concerns via phone, email, and live chat; maintain and update business to business account information; maintain clean and orderly department conditions; and process customer orders and manage sales transactions.
What are the requirements for this Call Center Customer Service Representative role?expand_more
Vance Outdoors, Inc. is looking for candidates who meet the following requirements: High school diploma or GED; 1-3 months related experience; Knowledge of Microsoft Suite; Knowledge of CRM Software; Knowledge of Point of Service Systems; and Knowledge of Internet Software.
Where is the Call Center Customer Service Representative role at Vance Outdoors, Inc. located?expand_more
Call Center Customer Service Representative at Vance Outdoors, Inc. is based in 108, Misty Meadows Drive Southeast, Lloyd Corners, Licking County, Ohio, 43056, United States. This is a on-site role.