Senior Member Services Representative
Not Disclosed•Full-TimeOn-site
location_onMonroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
The Member Service Representative II and Lead (MSR II/L) serves as a vital frontline partner in ensuring efficient branch operations for SHCU and SHFCU. Reporting to the MS Supervisor, Assistant Branch Manager, or Branch Manager, this role is designed to support branch teams and guide fellow Members Service Representatives (MSRs) in the absence of management. The position exists to deliver the highest level of customer service while maintaining the integrity of daily branch transactions and fostering strong member relationships.
In this role, you will be the face of the credit union, initiating conversations to identify member needs and providing excellent service across a wide range of deposit products, including IRAs, certificates, and money market accounts. Your day involves processing complex transactions, resolving account issues, and balancing daily settlements with precision. Beyond routine operations, you will actively promote credit union products, refer members to loan departments, and support branch growth goals. You will also play a key role in maintaining security and internal controls, identifying potential fraud, and ensuring compliance with regulatory standards such as the Bank Secrecy Act.
As a Lead, you will also assist in opening and closing the branch, supporting business development activities, and stepping in to cover translational needs when necessary. This position requires a flexible schedule, including evenings and weekends, and may involve travel to cover other branches.
Self-Help is deeply committed to its core mission: creating economic opportunity for traditionally underserved communities. We prioritize teamwork and collaboration, striving to create an inclusive environment where diversity is celebrated as a strength. Employees are expected to embody our Core Values, including "Mission Before Self," "Service With Excellence," and "Financial Sustainability for Mission Impact."
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all persons regardless of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, age, sexual orientation, military status, or family status.
Work model: On-site
Monroe Harbor, 400, East Monroe Street, Jewelers Row, Loop, Chicago, South Chicago Township, Cook County, Illinois, 60603, United States
Chicago, Illinois
Preference for working in organizations that place priority on teamwork and collaboration.
Skills: New Solutions, Microsoft Office, Excel, Word, Outlook, English, Spanish, Bank Secrecy Act, Anti Money Laundering.
Education: High School graduate or equivalent required.
Formerly known as the Self-Help Web Center, the Self-Help Resource Center (SHRC) is a student-run help desk located on the 6th floor of the Circuit Court of Cook County at the Richard J. Daley Center. The SHRC is designed to serve as a starting point for pro-se litigants who must navigate an unfamiliar and complex court system on their own. The SHRC has computer workstations that provide self-represented litigants of all technical skill levels access to user-friendly legal information from Illinois Legal Aid Online (ILAO). ILAO provides information about various legal issues and the court's procedural requirements. Student volunteers from Chicago-Kent are available to help self-represented litigants use the computers and answer questions about forms and the court. Please note that the SHRC does not provide legal advice or representation. For information about a potential consultation with an attorney, please visit the page for the C-K Law Group: The Law Offices of Chicago-Kent, the law school's clinic.
Browse more roles: All Self-Help Resource Center (SHRC) jobs, accounting & finance jobs on Recrutus.
Experience
2+ yrs (Mid Level)
Education
High School graduate or equivalent required
Job Type
Full-Time
