This senior member services role operates within the branch team of a credit union dedicated to creating economic opportunity for underserved communities. The position involves leading conversations to assess member needs, processing complex transactions such as loan payments and account transfers, and providing guidance to junior staff during manager absences. Key responsibilities include maintaining cash drawers, ensuring regulatory compliance, and promoting deposit products like IRAs and certificates. The role is appealing due to its mission-driven culture that prioritizes teamwork and service excellence, offering opportunities for professional growth in a collaborative environment. The position requires flexible hours including evenings and weekends, with potential travel to cover other branches.