Senior Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_on1347, Arroyo Lane, Norco, Riverside County, California, 92860, United States
Why Work at Saxco?
We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. Our supportive and collaborative environment values your ideas and creativity, fostering innovation and continuous improvement. At Saxco, you will be empowered to achieve your full potential while enjoying a culture that prioritizes well-being and flexibility to accommodate personal needs.
Community matters to us because it unites us, gives us purpose, and provides an opportunity to drive change. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work. Join this exceptional team to build a meaningful and rewarding career.
About the Role
As a Senior Customer Service Representative, you will be passionate about providing an exceptional experience for our customers. You will serve as the primary contact for strategic accounts, acting as the liaison between sales and Saxco to ensure the best possible experience for the customer.
In this dynamic and evolving work environment, you will report to the Customer Success Manager and collaborate with internal functions to deliver orders on time and in full. You will be expected to independently make decisions on behalf of the customer that impact the business, while maintaining up-to-date knowledge of Saxco products, services, policies, and procedures. Your role involves actively participating in building a supportive team environment that fosters positivity and engagement, ensuring that every interaction reflects the highest level of professionalism.
Work location
Work model: On-site
1347, Arroyo Lane, Norco, Riverside County, California, 92860, United States
Norco, California
Key Responsibilities
- check_circleServe as the primary contact for strategic customer accounts and queries
Similar Job Opportunities
Frequently asked questions about Senior Customer Service Representative at Saxco
What does a Senior Customer Service Representative at Saxco do?expand_more
In this Senior Customer Service Representative at Saxco role, you will serve as the primary contact for strategic customer accounts and queries; partner with account managers to deliver exceptional service and timely information; act as the liaison between sales and the company for customer account matters; and execute contract terms and communicate internal contractual requirements.
What are the requirements for this Senior Customer Service Representative role?expand_more
To qualify for the Senior Customer Service Representative at Saxco position, applicants should have: Post-secondary education; 3 to 5 years' experience in a customer success role; and Proficiency in written and verbal English.
Where is the Senior Customer Service Representative role at Saxco located?expand_more
Senior Customer Service Representative at Saxco is based in 1347, Arroyo Lane, Norco, Riverside County, California, 92860, United States. This is a on-site role.
Is this Senior Customer Service Representative job remote, hybrid, or on-site?expand_more
Saxco has listed this Senior Customer Service Representative role as on-site.