Seasonal Remote Customer Support Representative (English-Speaking)
Not Disclosed•TemporaryRemote
location_onRemote
About the Role
We are seeking Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during the Peak season. This fully remote opportunity is designed for candidates based in Mexico who are confident in their English communication skills and enjoy delivering exceptional customer experiences across phone, chat, email, and SMS channels.
The role focuses on staying organized and communicating professionally to resolve purchase-related inquiries and order support issues. You will build positive customer relationships through clear, solution-focused interactions while accurately documenting all customer updates.
Project Timeline & Training
This seasonal project runs through September 11, 2026. Selected candidates will begin with paid training starting Monday, June 8, 2026. The preparation phase includes one week of formal training followed by one week of supported on-the-job experience before transitioning to live customer support.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Due to the high volume of applications, only candidates who fully complete all required steps will be considered for advancement; incomplete applications may be automatically removed.
The process includes:
- Resume and Prescreen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview
Please note that this is an English-speaking role requiring strong written and verbal skills. All resumes and applications must be submitted in English to be considered.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleAnswer customer inquiries via phone, chat, email, and SMS
- check_circleAssist customers with purchase-related questions and order support
- check_circleFollow up on pending inquiries and unresolved customer interactions
- check_circleAccurately document customer interactions and updates
- check_circleProvide friendly, professional, and solution-focused support
- check_circleBuild positive customer relationships through clear communication
Requirements
- verifiedBased in Mexico
- verifiedFluent in English
- verifiedPrevious customer service experience
- verifiedPrevious call center experience
- verifiedMinimum 30+ WPM typing speed
- verifiedWindows 11 PC
- verified12–16 GB RAM
- verifiedDual monitors
- verifiedWebcam
- verifiedFibre internet with wired connection
- verifiedBackup power solution
- verifiedMicrosoft Teams / Office 365
Benefits & Perks
check_circlePaid training provided before agents transition into live customer support
Similar Job Opportunities
Frequently asked questions about Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global
What does a Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global do?expand_more
Day-to-day, the Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global will answer customer inquiries via phone, chat, email, and sms; assist customers with purchase-related questions and order support; follow up on pending inquiries and unresolved customer interactions; and accurately document customer interactions and updates.
What are the requirements for this Seasonal Remote Customer Support Representative (English-Speaking) role?expand_more
To qualify for the Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global position, applicants should have: Based in Mexico; Fluent in English; Previous customer service experience; Previous call center experience; Minimum 30+ WPM typing speed; and Windows 11 PC.
Where is the Seasonal Remote Customer Support Representative (English-Speaking) role at Resolv Global located?expand_more
Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global is based in Remote. This is a remote role.
Is this Seasonal Remote Customer Support Representative (English-Speaking) job remote, hybrid, or on-site?expand_more
Resolv Global has listed this Seasonal Remote Customer Support Representative (English-Speaking) role as remote.
How much experience is required for this Seasonal Remote Customer Support Representative (English-Speaking) role?expand_more
Candidates for Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global should have mid level.
What skills do you need for the Seasonal Remote Customer Support Representative (English-Speaking) role at Resolv Global?expand_more
Key skills for Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global include English; Customer Service; Call Center; Typing; Copy/paste; Navigation; Windows 11; and Microsoft Teams.
What category does the Seasonal Remote Customer Support Representative (English-Speaking) role belong to?expand_more
Seasonal Remote Customer Support Representative (English-Speaking) at Resolv Global is part of the customer services job category on Recrutus.