Customer Service Representative — New York, NY at

About the Role

Are you a tech-savvy problem solver with the patience to help customers and a knack for providing friendly service? As a Customer Service Representative with a focus on Video Repair at Spectrum, you will use your communication and problem-solving skills to nurture and maintain relationships with customers subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

You will be the voice of a Fortune 100 company, resolving TV inquiries while creating best-in-class customer experiences. This role is designed for those who enjoy talking to people and thriving in a fast-paced environment. You will interact with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, and subscriber challenges, while navigating computer systems and learning about our core TV products and services.

Work Environment & Schedule

This position is onsite (not hybrid or remote) and operates within a call center environment. We are a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, and working with a supportive, energetic team in an open, friendly environment.

Training: Extensive training is provided for 13 weeks, running from Tuesday through Saturday, 10:00 a.m. to 7:00 p.m.

Schedule: After completing training, you must be flexible to work a schedule from 1:00 p.m. to 10:00 p.m. with two weekdays off. The role requires the ability to work a variety of schedules, including nights, weekends, and holidays.

Hiring & Application Details

Eligibility: This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Compensation: The pay rate is $20.00 per hour. The base pay for this position generally ranges between $20.00 and $36.35, with the actual compensation offered carefully considering skills, qualifications, experience, and location. Certain positions may be eligible for additional incentive-based compensation such as bonuses.

Start Date: Classes begin June 23, 2026.

About Spectrum

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile, and Voice. Beyond our connectivity solutions, we also provide local news, programming, and regional sports via Spectrum Networks, as well as multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Here, our employees don't just have jobs; they're building careers. We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. We are committed to growing a workforce that reflects the customers and communities we serve, providing opportunities for employment and advancement to all team members.

Equal Opportunity & Culture

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. We consider qualified applicants regardless of background. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Work location

Work model: On-site

The Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States

New York, New York

Key Responsibilities

check_circleTroubleshoot and resolve technical issues related to cable and video services
check_circleResolve TV inquiries while creating best-in-class customer experiences
check_circleMaintain relationships with customers subscribed to cable and video products
check_circleInteract with customers via inbound phone calls to address billing and account inquiries
check_circleProvide knowledgeable customer service regarding TV products, services, and billing processes
check_circleNavigate computer systems to resolve subscriber challenges and update accounts

Requirements

verifiedHigh school diploma or equivalent
verifiedAbility to work lawfully in the U.S. without employment-based immigration sponsorship
verifiedAbility to read, write, speak and understand English
verifiedAbility to work a variety of schedules including nights, weekends, and holidays

Nice to Have

6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center; experience with MS Office and computer skills; typing skills; strong communication, organization, time management, multi-tasking, and customer service skills; qualities such as being dependable, professional, solution-oriented, results-driven, and resilient.

Benefits & Perks

check_circleExtensive training provided for 13 weeks

Skills, education and keywords

Skills: MS Office, Computer Skills, Typing, English.

Education: High school diploma or equivalent required.

Frequently asked questions about Call Center Representative at Spectrum

What does a Call Center Representative at Spectrum do?expand_more

A Call Center Representative at Spectrum is responsible for the following: Troubleshoot and resolve technical issues related to cable and video services; Resolve TV inquiries while creating best-in-class customer experiences; Maintain relationships with customers subscribed to cable and video products; and Interact with customers via inbound phone calls to address billing and account inquiries.

What are the requirements for this Call Center Representative role?expand_more

Spectrum is looking for candidates who meet the following requirements: High school diploma or equivalent; Ability to work lawfully in the U.S. without employment-based immigration sponsorship; Ability to read, write, speak and understand English; and Ability to work a variety of schedules including nights, weekends, and holidays.

Where is the Call Center Representative role at Spectrum located?expand_more

Call Center Representative at Spectrum is based in The Auburn, 137-20, 45th Avenue, Queens, Queens County, New York, 11355, United States. This is a on-site role.

Is this Call Center Representative job remote, hybrid, or on-site?expand_more

Spectrum has listed this Call Center Representative role as on-site.

How much experience is required for this Call Center Representative role?expand_more

Call Center Representative at Spectrum typically requires 0.5+ years of relevant experience at the entry level level.

What skills do you need for the Call Center Representative role at Spectrum?expand_more

Key skills for Call Center Representative at Spectrum include MS Office; Computer Skills; Typing; and English.

What education is required for Call Center Representative at Spectrum?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Call Center Representative role belong to?expand_more

Call Center Representative at Spectrum is part of the customer services job category on Recrutus.

Call Center Representative