Sales Experience Guide at Marriott Vacations Worldwide

About the Team

Marriott Vacations Worldwide is a world-premier organization for Vacation Ownership, featuring resorts at destinations around the globe. Our mission is to help deliver unforgettable experiences that make vacation dreams come true for millions of guests.

About the Role

As an Experience Guide, you will play a vital role in growing your career while contributing to the success of our sales distribution site. Your primary focus is catering to the individual needs and preferences of potential guests, ensuring they have a seamless and enjoyable tour of our resorts.

In this position, you will act as a bridge between guests and our licensed sales team. You will build trust and rapport by answering questions about the resort experience, local vacation activities, and property details. By discovering the travel needs of prospective owners through strategic conversation, you will help licensed Team Leaders customize presentations that resonate with each guest.

Your day-to-day involves managing guest relationships to ensure continued satisfaction and supporting future business opportunities. You will leverage Marriott Vacation Club resources to provide high-quality service, utilizing tools like virtual tour software on electronic devices to enhance the guest experience. Success in this role requires a proactive approach to follow-up, maintaining accurate records, and collaborating with the team to refine presentation scripts and overcome challenges.

Hiring Process

Candidates selected for this role must be willing to work nights, weekends, and holidays as required by business needs. The position requires regular, on-site, in-person presence and interaction with guests, as physical presence is an essential function of the role. Successful candidates will also be expected to participate in formal training sessions and assist in the development and mentoring of other associates.

Equal Opportunity

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Work location

Work model: On-site

Planifyr

Key Responsibilities

check_circleAnswer guest questions regarding resort experiences and local vacation activities
check_circleFulfill requests from owners and prospects regarding property maps and room locations
check_circleDevelop and maintain records on customer contacts to support follow-up opportunities
check_circleManage time effectively to attend team meetings, training sessions, and guest appointments
check_circleAssist in the development and mentoring of other MVC Associates as requested
check_circleMaintain awareness of current events and site location information to build customer relationships
check_circleAbide by state and federal regulations regarding sales and marketing activities
check_circleDiscover vacation needs through strategic questioning to help customize guest presentations
check_circleCoordinate virtual tour software demonstrations on electronic devices for guests
check_circleMonitor and resolve customer inquiries in a timely manner with accurate information
check_circlePrepare for daily appointments by reviewing tour sheets, owner history, and presentation details
check_circleFollow up on guest interactions via email, phone, or mail after a purchase is made

Requirements

verifiedHigh school diploma or GED
verifiedProficiency in English and Japanese
verifiedHawaii Real Estate License (required within 15 months)

Nice to Have

One-year related marketing, sales and/or other customer-facing experience.

Skills, education and keywords

Skills: English, Japanese, Hawaii Real Estate License.

Education: High school diploma or GED required.

Frequently asked questions about Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide

What does a Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide do?expand_more

Day-to-day, the Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide will answer guest questions regarding resort experiences and local vacation activities; fulfill requests from owners and prospects regarding property maps and room locations; develop and maintain records on customer contacts to support follow-up opportunities; and manage time effectively to attend team meetings, training sessions, and guest appointments.

What are the requirements for this Sales Experience Guide - Japanese Bilingual (Vacation Ownership) role?expand_more

To qualify for the Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide position, applicants should have: High school diploma or GED; Proficiency in English and Japanese; and Hawaii Real Estate License (required within 15 months).

Where is the Sales Experience Guide - Japanese Bilingual (Vacation Ownership) role at Marriott Vacations Worldwide located?expand_more

Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide is based in Planifyr. This is a on-site role.

Is this Sales Experience Guide - Japanese Bilingual (Vacation Ownership) job remote, hybrid, or on-site?expand_more

Marriott Vacations Worldwide has listed this Sales Experience Guide - Japanese Bilingual (Vacation Ownership) role as on-site.

How much experience is required for this Sales Experience Guide - Japanese Bilingual (Vacation Ownership) role?expand_more

Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide typically requires 1+ years of relevant experience at the entry level level.

What skills do you need for the Sales Experience Guide - Japanese Bilingual (Vacation Ownership) role at Marriott Vacations Worldwide?expand_more

Key skills for Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide include English; Japanese; and Hawaii Real Estate License.

What education is required for Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide?expand_more

Educational requirements for this role: High school diploma or GED required.

What category does the Sales Experience Guide - Japanese Bilingual (Vacation Ownership) role belong to?expand_more

Sales Experience Guide - Japanese Bilingual (Vacation Ownership) at Marriott Vacations Worldwide is part of the sales job category on Recrutus.

Sales Experience Guide - Japanese Bilingual (Vacation Ownership)