Retail Customer Service Specialist (Multiple Locations)
Not Disclosed•Full-TimeOn-site
location_on2558, West Ironwood Drive, Town of Janesville, Rock County, Wisconsin, 53545, United States
About the Role
Customer Service Specialists are essential to the success of our retail stores, serving as the primary point of contact for both wholesale and retail customers. In this role, you will work closely with clients to determine their specific needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Your day-to-day involves resolving customer concerns promptly to ensure maximum satisfaction while staying up-to-date with product features and maintaining the high quality and visual standards of the store.
You will be expected to achieve excellent customer service while consistently meeting the store's sales goals. This position requires building productive trust relationships with customers, processing sales transactions accurately, and maintaining precise work order files and formulas. The role also involves physical tasks such as pulling products from the sales floor or warehouse, tinting and mixing products to customer specifications, stocking shelves, and assisting with deliveries as needed.
Location and Schedule
This position is based at Store #3190 located at 1504 Refset Drive, Janesville, WI 53545. The role is shared 20% of the time with Beloit Store 3921. This is a full-time position with a starting pay of $18.00. Schedule requirements may include evenings and weekends.
Benefits and Perks
This position is eligible for a comprehensive benefits package, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits. Employees also enjoy a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays. For more information about our benefits, visit myswbenefits.com
Hiring Process and Background Check
Due to the nature of the duties, which involve contact with customers (including minors) and access to cash, payment methods, electronic equipment, personal information, and store merchandise, a review of criminal history is necessary. This step is required to protect the business, its operations, and reputation, as well as to ensure the safety of customers, staff, employees, vendors, contractors, and the general public.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
2558, West Ironwood Drive, Town of Janesville, Rock County, Wisconsin, 53545, United States
Town of Janesville, Wisconsin
Key Responsibilities
- check_circleAssist customers in person and over the phone by determining needs and presenting appropriate products
- check_circleProcess sales transactions accurately and consistent with policies and procedures
- check_circleTint and mix products to customer specifications
- check_circleBuild productive trust relationships with wholesale and retail customers
- check_circleMaintain precise work order files and formulas
- check_circlePull appropriate products from the sales floor or warehouse
- check_circleLoad and unload delivery trucks and assist in making deliveries
- check_circleComply with inventory control procedures and suggest ways to improve sales
- check_circleClean store equipment and maintain high quality visual standards
- check_circleStock shelves, set up displays, and maintain in-stock condition
Requirements
- verified18 years of age
- verifiedValid, unrestricted Driver's License
- verifiedLegally authorized to work in the country of employment
- verifiedHigh School diploma or GED
- verified1 year experience in delivery, retail, or customer service
- verifiedAbility to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- verifiedAbility to read, write, comprehend, and communicate in more than one language
- verifiedAbility to read, write, comprehend, and communicate in Spanish
Nice to Have
High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Previous experience selling paint and paint-related products. Previous experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish.
Benefits & Perks
check_circleMedical, dental, and vision coveragecheck_circleFlexible Spending Accounts (FSAs)check_circleDisability coveragecheck_circleRetirement and saving benefitsGenerous time away package including personal leave, paid parental leave, medical leave, vacation, and holidays
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Sales, Inventory Control, Tinting Equipment, Mixing Equipment, Spanish.
Education: High School diploma or GED preferred.
Frequently asked questions about Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams
What does a Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams do?expand_more
A Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams is responsible for the following: Assist customers in person and over the phone by determining needs and presenting appropriate products; Process sales transactions accurately and consistent with policies and procedures; Tint and mix products to customer specifications; and Build productive trust relationships with wholesale and retail customers.
What are the requirements for this Retail Customer Service Specialist (Multiple Locations) role?expand_more
To qualify for the Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams position, applicants should have: 18 years of age; Valid, unrestricted Driver's License; Legally authorized to work in the country of employment; High School diploma or GED; 1 year experience in delivery, retail, or customer service; and Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
Where is the Retail Customer Service Specialist (Multiple Locations) role at Sherwin-Williams located?expand_more
Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams is based in 2558, West Ironwood Drive, Town of Janesville, Rock County, Wisconsin, 53545, United States. This is a on-site role.
Is this Retail Customer Service Specialist (Multiple Locations) job remote, hybrid, or on-site?expand_more
Sherwin-Williams has listed this Retail Customer Service Specialist (Multiple Locations) role as on-site.
How much experience is required for this Retail Customer Service Specialist (Multiple Locations) role?expand_more
Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Retail Customer Service Specialist (Multiple Locations) role at Sherwin-Williams?expand_more
Key skills for Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams include Customer Service; Sales; Inventory Control; Tinting Equipment; Mixing Equipment; and Spanish.
What education is required for Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams?expand_more
Educational requirements for this role: High School diploma or GED preferred.
What category does the Retail Customer Service Specialist (Multiple Locations) role belong to?expand_more
Retail Customer Service Specialist (Multiple Locations) at Sherwin-Williams is part of the retail job category on Recrutus.