Customer Service Specialist
Not Disclosed•Full-TimeOn-site
location_on3, 23rd Avenue Northeast, Center Point, Jefferson County, Alabama, 35215, United States
About the Role
Customer Service Specialists are the heartbeat of our retail stores, serving as the essential link between our brand and our wholesale and retail customers. This position is designed for individuals who thrive on building productive trust relationships while ensuring maximum client satisfaction. You will work closely with customers to determine their unique needs, answer questions about Sherwin-Williams products, and recommend the right solutions to meet their projects.
Beyond sales, you will be the first line of defense in resolving customer concerns promptly. The role requires a dynamic presence on the sales floor, where you will maintain high quality and visual standards, keep assigned areas in-stock and presentable, and ensure the store operates smoothly. Whether you are assisting customers in person or over the phone, processing transactions, or mixing products to customer specifications, your goal is to consistently meet the store's sales goals while delivering an exceptional experience.
Hiring Process & Application
Due to the nature of this position, which involves contact with customers (including minors), access to cash and payment methods, electronic equipment, personal information, and store merchandise, a review of criminal history is a necessary part of our hiring process. This step is taken to protect the business, its operations, and reputation, as well as to ensure the safety of our customers, staff, vendors, and the general public.
Equal Opportunity Employer
We are committed to creating a diverse and inclusive environment. We consider qualified applicants regardless of background, ensuring that our team reflects the communities we serve.
Work location
Work model: On-site
3, 23rd Avenue Northeast, Center Point, Jefferson County, Alabama, 35215, United States
Center Point, Alabama
Key Responsibilities
- check_circleAssist customers in person and over the phone by determining needs and presenting appropriate products
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Service, Sales, Inventory Control, Tinting Equipment, Mixing Equipment, Spanish.
Education: High School diploma or GED preferred.
Frequently asked questions about Customer Service Specialist at Sherwin-Williams
What does a Customer Service Specialist at Sherwin-Williams do?expand_more
In this Customer Service Specialist at Sherwin-Williams role, you will assist customers in person and over the phone by determining needs and presenting appropriate products; process sales transactions accurately and consistently with policies and procedures; tint and mix products to customer specifications; and pull appropriate products from the sales floor or warehouse.
What are the requirements for this Customer Service Specialist role?expand_more
Sherwin-Williams is looking for candidates who meet the following requirements: 18 years of age; Valid, unrestricted Driver's License; Legally authorized to work in the country of employment; High School diploma or GED; 1 year of experience in delivery, retail, or customer service; and Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
Where is the Customer Service Specialist role at Sherwin-Williams located?expand_more
Customer Service Specialist at Sherwin-Williams is based in 3, 23rd Avenue Northeast, Center Point, Jefferson County, Alabama, 35215, United States. This is a on-site role.