Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on3018, 10th Street North, Clarendon, Arlington, Arlington County, Virginia, 22201, United States
About the Role
As a Store Consultant, you are the face of FedEx Office, dedicated to delivering a positive and consultative customer experience. You will serve as a knowledgeable partner to our shoppers, guiding them through our diverse range of services including printing, signs & graphics, and shipping. Your mission is to anticipate customer needs, suggest tailored alternatives, and provide effective solutions that meet their unique requirements.
In this customer-focused role, you will manage the entire order lifecycle—from taking complex orders and providing accurate pricing to coordinating in-store activities and managing production queues. You will operate a wide variety of equipment, handle materials, and ensure that every package is prepared with care and precision. Whether you are assembling parcels, setting up binding machines, or managing retail supplies, your goal is to maintain a safe, clean, and orderly environment that reflects the high standards of our brand.
Team Culture & Values
Our team is driven by a Quality-oriented culture that strives for market-leading customer experiences and business excellence. As a Store Consultant, you will apply Quality science in your daily activities, looking for opportunities to improve internal processes and reduce waste. You will work collaboratively with management to optimize profitability while ensuring that every customer interaction is resolved quickly and to their satisfaction.
We value self-management and continuous improvement. You will be expected to perform multiple tasks simultaneously, operate with minimal supervision, and actively seek opportunities to expand your knowledge and skills within the retail store. Adhering to our standard operating procedures and safety policies is essential to maintaining the trust and confidence of our customers and colleagues.
Hiring Process & Application
FedEx Office is an Equal Opportunity Employer committed to diversity and inclusion. We consider qualified applicants regardless of background, including veterans and individuals with disabilities. We also consider all qualified applicants with criminal histories in a manner consistent with applicable state and local laws, such as the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act.
If you require reasonable accommodations during the application or hiring process, please email HR.Recruiting@fedex.com. We look forward to reviewing your application and potentially welcoming you to our team.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Retail Customer Service Associate at FedEx
What does a Retail Customer Service Associate at FedEx do?expand_more
In this Retail Customer Service Associate at FedEx role, you will ensure confidentiality of customer data and adhere to safety and security policies; train store team members and assist with daily store functions; maintain a clean and orderly retail environment and display merchandising materials; and deliver positive customer experiences using consultative skills to anticipate needs and provide solutions.
What are the requirements for this Retail Customer Service Associate role?expand_more
To qualify for the Retail Customer Service Associate at FedEx position, applicants should have: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Retail Customer Service Associate role at FedEx located?expand_more
Retail Customer Service Associate at FedEx is based in 3018, 10th Street North, Clarendon, Arlington, Arlington County, Virginia, 22201, United States. This is a on-site role.