Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_on1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States
About the Role
As a Store Consultant at FedEx Office, you are the face of our customer experience. You will utilize consultative skills to anticipate needs, suggest alternatives, and provide tailored solutions for a diverse range of services, including printing, signs & graphics, and shipping. This role is designed for a knowledgeable team member who thrives in a fast-paced retail environment, ensuring every customer leaves with their specific needs met efficiently and to their satisfaction.
Your day-to-day involves more than just processing orders; you will coordinate store activities, manage complex projects, and operate a wide variety of production equipment. From assembling parcels and preparing goods for shipping to maintaining the production queue and managing retail supplies, you will play a vital role in keeping our store running smoothly. You will also have the opportunity to assist in training team members and looking for opportunities to improve internal processes and reduce waste, contributing to our Quality Driven Management culture.
Hiring Process & Application
FedEx Office is committed to a fair and inclusive hiring process. We will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested. Applicants requiring accommodations should email HR.Recruiting@fedex.com.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws (such as the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative, and New York City Fair Chance Act). A criminal record is not an automatic bar to employment; each candidate's record is considered individually based on the nature of the offense, timing, and relationship to the job.
Equal Opportunity & Culture
FedEx Office is an Equal Opportunity Employer, including Veterans and individuals with disabilities. We strive to deliver market-leading customer experience and business excellence through a Quality-oriented culture. We encourage all team members to apply Quality concepts in their daily activities and suggest areas for improvement to optimize profitability and efficiency.
For more information regarding our commitment to fair chance hiring in Philadelphia, PA, please refer to the local fair chance hiring law resources.
Work location
Work model: On-site
1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States
Denver, Colorado
Key Responsibilities
- check_circleAssist in training team members and follow standard operating procedures for safety and security
- check_circleDeliver positive customer experiences using consultative skills to anticipate needs and provide solutions
- check_circleTake complex customer orders and provide accurate pricing information for print, signs, and shipping services
- check_circleMaintain a safe, clean, and orderly retail environment by stocking supplies and merchandising products
- check_circleProcess financial transactions using POS terminals, handle cash, and complete daily sales reporting
- check_circleOperate and maintain printing, binding, and shipping equipment while managing production queues
- check_circlePrepare parcels for shipping by wrapping, weighing, and affixing labels to ensure safe delivery
Requirements
- verifiedHigh school diploma or equivalent education
- verified6+ months of specialized experience
- verifiedExcellent verbal and written communication skills
Nice to Have
Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.
Benefits & Perks
check_circleHealth, vision, and dental insurance for eligible employeescheck_circleRetirement plan for eligible employeescheck_circleTuition reimbursement for eligible employees
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Retail Customer Service Associate at FedEx
What does a Retail Customer Service Associate at FedEx do?expand_more
A Retail Customer Service Associate at FedEx is responsible for the following: Assist in training team members and follow standard operating procedures for safety and security; Deliver positive customer experiences using consultative skills to anticipate needs and provide solutions; Take complex customer orders and provide accurate pricing information for print, signs, and shipping services; and Maintain a safe, clean, and orderly retail environment by stocking supplies and merchandising products.
What are the requirements for this Retail Customer Service Associate role?expand_more
FedEx is looking for candidates who meet the following requirements: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Retail Customer Service Associate role at FedEx located?expand_more
Retail Customer Service Associate at FedEx is based in 1900, Curtis Street, Central Business District, Denver, Colorado, 80225, United States. This is a on-site role.
Is this Retail Customer Service Associate job remote, hybrid, or on-site?expand_more
FedEx has listed this Retail Customer Service Associate role as on-site.
How much experience is required for this Retail Customer Service Associate role?expand_more
Retail Customer Service Associate at FedEx typically requires 0.5+ years of relevant experience at the entry level level.
What skills do you need for the Retail Customer Service Associate role at FedEx?expand_more
Key skills for Retail Customer Service Associate at FedEx include Point Of Sale Terminal; Pos; Quality Science; and Quality Concepts.
What education is required for Retail Customer Service Associate at FedEx?expand_more
Educational requirements for this role: High school diploma or equivalent education required.
What category does the Retail Customer Service Associate role belong to?expand_more
Retail Customer Service Associate at FedEx is part of the retail job category on Recrutus.