Resident Service Coordinator

About CHN Housing Partners

CHN Housing Partners is a seasoned non-profit organization based in Cleveland, Ohio, dedicated to solving major housing challenges for low-income people and under-served communities. As a developer, housing service provider, and residential mortgage lender, we work in partnership to preserve and expand affordable housing across Ohio and neighboring states like Michigan.

Through our collective efforts, we have developed over 7,000 affordable homes and serve more than 60,000 families annually. We believe that investing in affordable housing is an investment in families, communities, and the economy. Our mission is rooted in the power of the permanent address, striving to build equitable communities where residents can thrive.

About the Role

The Resident Service Coordinator (RSC) serves as the vital on-site link between residents and the resources they need to succeed. In this role, you will build meaningful relationships within CHN's multi-family properties, fostering strong community networks and resident engagement.

Your day-to-day involves assessing individual needs—ranging from health and wellness to housing stability—and providing the guidance necessary to connect residents with appropriate programs and resources. You will also play an active role in building community by planning and hosting enrichment activities and workshops. Because our residents' needs extend beyond standard business hours, this position often requires alternative work availability, including evenings and weekends, to ensure program goals are met and community bonds are strengthened.

Why Join Us?

If you are looking for a career where your work makes a positive and lasting difference in the community, CHN offers a supportive environment with opportunities for on-the-job training and professional development. We provide a comprehensive benefits package designed to support our employees, including medical, dental, and vision plans, paid leave, life insurance, and a 401K plan.

Equal Opportunity Employer

CHN Housing Partners is an Equal Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or veteran status. We are committed to building a diverse workforce that reflects the communities we serve.

Work location

Work model: On-site

1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States

Cleveland, Ohio

Key Responsibilities

check_circleEducate residents on lease expectations and available community resources
check_circleConduct resident assessments to identify housing, financial, and wellness needs
check_circleConnect residents with community agencies and follow up on referrals
check_circleMaintain relationships with local service providers and community partners
check_circleServe as a liaison between residents and property management staff
check_circleAssist with resident events, workshops, and engagement activities
check_circleSupport resident leadership initiatives and community-building efforts
check_circleCoordinate youth, family, and senior programming where applicable
check_circlePartner with property management regarding resident concerns and building operations
check_circle

Requirements

verifiedDemonstrated experience in case management or supportive services
verifiedPrior experience in a social service setting
verifiedPrevious experience administering programs for youth, families, and/or seniors
verifiedFamiliarity with the Federal Fair Housing Act
verifiedValid Driver's License, reliable transportation and current automobile insurance
verifiedAssociate's or higher degree preferred
verifiedBilingual (English/Spanish) preferred

Nice to Have

Associate's or higher degree. Bilingual (English/Spanish).

Benefits & Perks

check_circleHSA and PPO Medical Plans including dental and vision optionscheck_circleVacation, Personal, and Sick Leavecheck_circlePaid Maternity, Paternity, and Adoption Leavecheck_circlePaid Company HolidaysLife Insurance

Skills, education and keywords

Skills: Federal Fair Housing Act, Microsoft Suites, CRM, Spanish.

Education: Associate's or higher degree preferred.

Frequently asked questions about Resident Service Coordinator at CHN Housing Partners

What does a Resident Service Coordinator at CHN Housing Partners do?expand_more

Day-to-day, the Resident Service Coordinator at CHN Housing Partners will educate residents on lease expectations and available community resources; conduct resident assessments to identify housing, financial, and wellness needs; connect residents with community agencies and follow up on referrals; and maintain relationships with local service providers and community partners.

What are the requirements for this Resident Service Coordinator role?expand_more

CHN Housing Partners is looking for candidates who meet the following requirements: Demonstrated experience in case management or supportive services; Prior experience in a social service setting; Previous experience administering programs for youth, families, and/or seniors; Familiarity with the Federal Fair Housing Act; Valid Driver's License, reliable transportation and current automobile insurance; and Associate's or higher degree preferred.

Where is the Resident Service Coordinator role at CHN Housing Partners located?expand_more

Resident Service Coordinator at CHN Housing Partners is based in 1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States. This is a on-site role.

Is this Resident Service Coordinator job remote, hybrid, or on-site?expand_more

CHN Housing Partners has listed this Resident Service Coordinator role as on-site.

How much experience is required for this Resident Service Coordinator role?expand_more

Candidates for Resident Service Coordinator at CHN Housing Partners should have mid level.

What skills do you need for the Resident Service Coordinator role at CHN Housing Partners?expand_more

Key skills for Resident Service Coordinator at CHN Housing Partners include Federal Fair Housing Act; Microsoft Suites; CRM; and Spanish.

What education is required for Resident Service Coordinator at CHN Housing Partners?expand_more

Educational requirements for this role: Associate's or higher degree preferred.

What category does the Resident Service Coordinator role belong to?expand_more

Resident Service Coordinator at CHN Housing Partners is part of the social work job category on Recrutus.