Mgr. - Middle Market Service

About the Team

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. Our values of Integrity, Empowerment, Compassion, Collaboration, and Fun guide how we work together to support our clients and communities. We are committed to helping team members thrive in their financial, physical, and mental wellbeing through a competitive pay package and a comprehensive range of benefits.

About the Role

The Manager, Middle Market Service serves as a vital leader within the Client Management Team, overseeing a designated region to ensure the delivery of exceptional service. This role exists to bridge the gap between corporate goals and regional execution, acting as a liaison and advocate for the office to various administrative departments and Sales Operations.

In this position, you will drive operational excellence by developing coordinated best practices and effective workflows. You will function as a key contributor to corporate initiatives, helping to shape training programs for new hires and existing staff while facilitating their performance management and development. The role requires a deep subject matter expertise in absence, disability, life, supplemental health, vision, and dental products to support the team in meeting productivity, quality, and staffing metrics.

Hiring Process

Candidates selected for an interview will be evaluated based on their qualifications and fit for our collaborative sales environment. The process includes a review of relevant experience in the Group Insurance Industry and supervisory capabilities.

Equal Opportunity

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.