The Manager, Middle Market Service role oversees client management staff within a designated region, serving as a liaison between the office, sales operations, and administrative departments. Key responsibilities include leading team productivity and quality metrics, developing training programs, managing performance evaluations, and resolving complex client and broker issues across various insurance products. The position appeals to candidates seeking a collaborative environment that values integrity and empowerment, offering hybrid work arrangements, comprehensive benefits including a 401(k) match and tuition reimbursement, and opportunities for professional growth. The role requires up to 25% travel and operates within a fast-paced, inclusive culture focused on continuous service improvement.