Installer/Trainer - Full Time
Not Disclosed•Part-TimeOn-site
location_on5426, South K Street, South End, Tacoma, Pierce County, Washington, 98408, United States
About the Company
Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment.
Our mission is to harness the power of language to connect diverse people and enrich the human experience. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all.
CaptionCall offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen. Sorenson Communications also offers Video Relay Service (VRS), which gives Deaf individuals who use American Sign Language (ASL) and hearing people the option to communicate in their preferred language.
As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.
Work location
Work model: On-site
5426, South K Street, South End, Tacoma, Pierce County, Washington, 98408, United States
Tacoma, Washington
Key Responsibilities
- check_circleCourteously train customers on how to use the phone and its features
- check_circleComplete assigned service calls and retrieve phones from former customers
- check_circleAccurately maintain customer records and submit required reports and invoices
- check_circleMaintain adequate inventory of equipment and supplies to service customers
- check_circlePromote CaptionCall services and assist with lead generation activities
- check_circleRepresent CaptionCall at various events as assigned
- check_circleInstall and troubleshoot CaptionCall phones in customers' homes
Requirements
- verifiedHigh School Diploma or GED
- verifiedValid driver's license
- verifiedReliable, licensed and insured vehicle
- verifiedAbility to drive and travel via air
- verifiedBasic computer knowledge
- verifiedEnglish communication skills
- verifiedLive and work in Minneapolis, Minnesota or immediate surrounding area
Nice to Have
Detail Oriented, Thought Provoking, Dedicated, Team Player, Enthusiastic, Goal Completion, Self-Starter, Flexibility, Entrepreneurial Spirit, Ability to Make an Impact
Benefits & Perks
check_circleMileage reimbursementcheck_circleTablet providedcheck_circlePhone provided
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Skills, education and keywords
Skills: English, Spanish, American Sign Language, Asl, Video Relay Service, VRS, Internet Protocol Captioned Telephone Service, Ip CTS, Captioning, Sign Language.
Education: Minimum: High School Diploma or GED.
Frequently asked questions about Installer/Trainer - Full Time at Sorenson Communications
What does a Installer/Trainer - Full Time at Sorenson Communications do?expand_more
A Installer/Trainer - Full Time at Sorenson Communications is responsible for the following: Courteously train customers on how to use the phone and its features; Complete assigned service calls and retrieve phones from former customers; Accurately maintain customer records and submit required reports and invoices; and Maintain adequate inventory of equipment and supplies to service customers.
What are the requirements for this Installer/Trainer - Full Time role?expand_more
To qualify for the Installer/Trainer - Full Time at Sorenson Communications position, applicants should have: High School Diploma or GED; Valid driver's license; Reliable, licensed and insured vehicle; Ability to drive and travel via air; Basic computer knowledge; and English communication skills.
Where is the Installer/Trainer - Full Time role at Sorenson Communications located?expand_more
Installer/Trainer - Full Time at Sorenson Communications is based in 5426, South K Street, South End, Tacoma, Pierce County, Washington, 98408, United States. This is a on-site role.
Is this Installer/Trainer - Full Time job remote, hybrid, or on-site?expand_more
Sorenson Communications has listed this Installer/Trainer - Full Time role as on-site.
How much experience is required for this Installer/Trainer - Full Time role?expand_more
Candidates for Installer/Trainer - Full Time at Sorenson Communications should have mid level.
What skills do you need for the Installer/Trainer - Full Time role at Sorenson Communications?expand_more
Key skills for Installer/Trainer - Full Time at Sorenson Communications include English; Spanish; American Sign Language; Asl; Video Relay Service; VRS; Internet Protocol Captioned Telephone Service; and Ip CTS.
What education is required for Installer/Trainer - Full Time at Sorenson Communications?expand_more
Educational requirements for this role: Minimum: High School Diploma or GED.
What category does the Installer/Trainer - Full Time role belong to?expand_more
Installer/Trainer - Full Time at Sorenson Communications is part of the customer services job category on Recrutus.