Hotel Front Desk Agent - Pm Shift
Not Disclosed•Full-TimeOn-site
location_on3919, Palmer Park Boulevard, Colorado Springs, El Paso County, Colorado, 80909, United States
About the Team
At Embassy Suites by Hilton Colorado Springs, we are more than just hospitality—we are about people, purpose, and growth. Our guest services team operates within a culture built on integrity, service, and teamwork. We are proud to be recognized as one of the best places to work because we invest in our people and their future.
Here, your work truly matters. Every detail you handle creates moments guests remember and helps shape a workplace you can be proud of. You will be supported by leaders who listen and care, with opportunities to learn, grow, and advance your career.
About the Role
As a Front Desk Agent on our guest services team, you will be the face of our hotel, welcoming guests and ensuring they have everything they need for an exceptional stay. This role is designed for those who have a passion for service and love to put a smile on people's faces.
You will thrive in a high-energy environment where you manage guest account information, handle inquiries about room rates and amenities, and coordinate with housekeeping to ensure rooms are ready. This position offers significant growth opportunities and flexible hours for those ready to make an impact and develop their skills.
Join Our Team
We are part of something bigger than just a hotel. Together, we are building a culture where high standards meet genuine care. If you are ready to be part of a team that celebrates success, come grow with Hilton.
Be part of something bigger. Build your future with Hilton.
Work location
Work model: On-site
3919, Palmer Park Boulevard, Colorado Springs, El Paso County, Colorado, 80909, United States
Colorado Springs, Colorado
Key Responsibilities
- check_circleHandle customer complaints as necessary
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Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Reservation Management Systems.
Education: High school diploma, GED, or equivalent.
Frequently asked questions about Hotel Front Desk Agent - Pm Shift at Embassy Suites
What does a Hotel Front Desk Agent - Pm Shift at Embassy Suites do?expand_more
Day-to-day, the Hotel Front Desk Agent - Pm Shift at Embassy Suites will handle customer complaints as necessary; perform regular bookkeeping duties to ensure guest information is current and correct; welcome guests, check them in and out, and provide correct keys and room numbers; and manage incoming calls and booking requests while answering questions about rates and amenities.
What are the requirements for this Hotel Front Desk Agent - Pm Shift role?expand_more
Embassy Suites is looking for candidates who meet the following requirements: High school diploma, GED, or equivalent; 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred; and Working knowledge of Microsoft Office and reservation management systems.
Where is the Hotel Front Desk Agent - Pm Shift role at Embassy Suites located?expand_more
Hotel Front Desk Agent - Pm Shift at Embassy Suites is based in 3919, Palmer Park Boulevard, Colorado Springs, El Paso County, Colorado, 80909, United States. This is a on-site role.