Reservationist
Not Disclosed•Full-TimeOn-site
location_onMorgan Street, Davenport, Lincoln County, Washington, 99122, United States
About the Company
Founded in 1917, Guest Services has earned a reputation as the premier hospitality management company and National Park Service concessionaire in the United States. We take great pride in providing best-in-class services across a wide variety of client sites, including luxury communities, hotels, resorts, government and business dining facilities, state and national parks, marinas, museums, and senior living communities.
About the Role
As a Reservations Agent, you will serve as the primary point of contact for our guests, managing the full lifecycle of their interactions. This role is essential to maintaining our reputation for excellence by ensuring seamless communication through calls, emails, and messaging. You will be responsible for making reservations, checking guests in and out, and resolving inquiries or complaints with professionalism and care.
In this position, you will represent the company brand in a positive manner, acting as the face of Guest Services when interacting with clients, associates, and vendors. Your day will involve managing high-volume communication activity while utilizing our Property Management System (PMS) and Office 365 tools to ensure accurate data entry and efficient service delivery.
Our Commitment to Diversity
Guest Services, Inc. is an Equal Opportunity employer. We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Work location
Work model: On-site
Morgan Street, Davenport, Lincoln County, Washington, 99122, United States
Davenport, Washington
Key Responsibilities
- check_circleRespond to guest inquiries and assist in resolving customer complaints
- check_circleAccurately post charges and refunds to reservations as needed
- check_circlePerform department opening and closing procedures
- check_circleRepresent the company professionally when interacting with clients and vendors
- check_circleManage call, email, and messaging activities for guest interactions
- check_circleCommunicate effectively with customers verbally and via digital channels
Requirements
- verifiedHigh School Diploma
- verifiedMinimum 18 years of age
- verifiedComputer proficiency with Office 365
- verifiedProperty Management System (PMS) experience
- verifiedAbility to read and write in English
Nice to Have
Some job-related experience.
Similar Job Opportunities
Skills, education and keywords
Skills: Office 365, Property Management System, PMS, Microsoft Office, Outlook, Teams.
Education: High School Diploma required.
Frequently asked questions about Reservationist at Guest Services, Inc.
What does a Reservationist at Guest Services, Inc. do?expand_more
In this Reservationist at Guest Services, Inc. role, you will respond to guest inquiries and assist in resolving customer complaints; accurately post charges and refunds to reservations as needed; perform department opening and closing procedures; and represent the company professionally when interacting with clients and vendors.
What are the requirements for this Reservationist role?expand_more
To qualify for the Reservationist at Guest Services, Inc. position, applicants should have: High School Diploma; Minimum 18 years of age; Computer proficiency with Office 365; Property Management System (PMS) experience; and Ability to read and write in English.
Where is the Reservationist role at Guest Services, Inc. located?expand_more
Reservationist at Guest Services, Inc. is based in Morgan Street, Davenport, Lincoln County, Washington, 99122, United States. This is a on-site role.
Is this Reservationist job remote, hybrid, or on-site?expand_more
Guest Services, Inc. has listed this Reservationist role as on-site.
How much experience is required for this Reservationist role?expand_more
Candidates for Reservationist at Guest Services, Inc. should have entry level.
What skills do you need for the Reservationist role at Guest Services, Inc.?expand_more
Key skills for Reservationist at Guest Services, Inc. include Office 365; Property Management System; PMS; Microsoft Office; Outlook; and Teams.
What education is required for Reservationist at Guest Services, Inc.?expand_more
Educational requirements for this role: High School Diploma required.
What category does the Reservationist role belong to?expand_more
Reservationist at Guest Services, Inc. is part of the hospitality & catering job category on Recrutus.