Front Desk Coordinator (Receptionist)
Not Disclosed•Full-TimeOn-site
location_on21, Mount Hope Drive, Mount Hope, City of Albany, Albany County, New York, 12202, United States
About In Our Own Voices (IOOV)
In Our Own Voices, Inc. (IOOV) is a Black-led, LGBTQ+ people-of-color–centered organization committed to building power, protection, and possibility for our communities. Through advocacy, direct services, and culturally grounded programming, we create spaces rooted in healing, dignity, and collective care. Our mission is to enhance the health, wellness, and overall quality of life for LGBTQ+ individuals through advocacy, support services, and community-building activities, fostering a safe, inclusive, and equitable environment.
About the Role
The Front Desk Experience Coordinator is the heartbeat of IOOV’s daily operations and community connection. This role goes beyond traditional reception work; it is about shaping the first impression, holding space with intention, and ensuring every person who enters or calls IOOV feels seen, respected, and supported. You serve as the bridge between the community and our services, helping to move people from inquiry to impact while keeping the office running with clarity, care, and efficiency.
At IOOV, the front desk is not just a position. It is a place of trust, access, and connection. You help set the tone for how our community experiences care, dignity, and belonging every single day. Whether supporting the food pantry, managing event logistics, or maintaining our databases, your work ensures that our mission-driven environment remains welcoming and affirming for all.
Equal Opportunity & Culture
In Our Own Voices, Inc. (IOOV) is an Equal Opportunity Employer committed to equity, dignity, and belonging. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, HIV status, veteran status, or any other protected characteristic.
We strongly encourage applications from LGBTQ+ people of color, transgender and gender expansive individuals, people living with HIV, and those from communities most impacted by systemic inequities.
Work location
Work model: On-site
21, Mount Hope Drive, Mount Hope, City of Albany, Albany County, New York, 12202, United States
City of Albany, New York
Key Responsibilities
- check_circleWelcome visitors with warmth and professionalism while serving as the first point of contact
- check_circleAnswer and route incoming calls with accuracy and care
- check_circleSupport client engagement and connection to services such as the food pantry
- check_circleManage shared calendars, appointments, and scheduling in coordination with leadership
- check_circleHandle incoming and outgoing mail and general communications
- check_circleMaintain organized client files, check-in systems, and front desk workflows
- check_circleEnter and maintain accurate data in organizational databases
- check_circleAssist with tracking basic program data and generating reports
- check_circleSupport logistics for programs, events, and community activities
- check_circleAssist with scheduling, space coordination, and vendor communication for events
- check_circleUphold strict confidentiality and ethical handling of all information
Requirements
- verifiedHigh School Diploma required, Associate's Degree preferred
- verified2 to 3 years of front desk, receptionist, or administrative experience
- verifiedBilingual Spanish strongly preferred
- verifiedStrong computer and database skills
Nice to Have
Associate's Degree. Bilingual Spanish.
Similar Job Opportunities
Skills, education and keywords
Skills: Spanish, Database.
Education: High School Diploma required; Associate's Degree preferred.
Frequently asked questions about Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc.
What does a Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. do?expand_more
In this Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. role, you will welcome visitors with warmth and professionalism while serving as the first point of contact; answer and route incoming calls with accuracy and care; support client engagement and connection to services such as the food pantry; and manage shared calendars, appointments, and scheduling in coordination with leadership.
What are the requirements for this Front Desk Coordinator (Receptionist) role?expand_more
To qualify for the Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. position, applicants should have: High School Diploma required, Associate's Degree preferred; 2 to 3 years of front desk, receptionist, or administrative experience; Bilingual Spanish strongly preferred; and Strong computer and database skills.
Where is the Front Desk Coordinator (Receptionist) role at In Our Own Voices, Inc. located?expand_more
Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. is based in 21, Mount Hope Drive, Mount Hope, City of Albany, Albany County, New York, 12202, United States. This is a on-site role.
Is this Front Desk Coordinator (Receptionist) job remote, hybrid, or on-site?expand_more
In Our Own Voices, Inc. has listed this Front Desk Coordinator (Receptionist) role as on-site.
How much experience is required for this Front Desk Coordinator (Receptionist) role?expand_more
Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. typically requires 2–3 years of relevant experience at the mid level level.
What skills do you need for the Front Desk Coordinator (Receptionist) role at In Our Own Voices, Inc.?expand_more
Key skills for Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. include Spanish; and Database.
What education is required for Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc.?expand_more
Educational requirements for this role: High School Diploma required; and Associate's Degree preferred.
What category does the Front Desk Coordinator (Receptionist) role belong to?expand_more
Front Desk Coordinator (Receptionist) at In Our Own Voices, Inc. is part of the admin job category on Recrutus.
About In Our Own Voices, Inc.
In Our Own Voices, Inc. operates as a non-profit organization based in Albany dedicated to the holistic survival and growth of Lesbian, Gay, Bisexual, and Transgender people of color communities. The organization focuses on ensuring physical, mental, spiritual, political, cultural, and economic well-being for these specific demographics. By addressing these diverse areas of need, the group aims to foster resilience and development within the communities it serves.
The organization pursues its goals by developing leadership among LGBT people of color and strengthening their ability to communicate their unique perspectives to the broader public. A core component of their work involves increasing the capacity of these communities to combat oppression and marginalization. Through these targeted efforts, the group empowers individuals to advocate for themselves and drive positive change within society.
Browse more roles: All In Our Own Voices, Inc. jobs, admin jobs on Recrutus.