Front Desk Agent
Not Disclosed•Full-TimeOn-site
location_on22, Weed Avenue, Norwalk, Western Connecticut Planning Region, Connecticut, 06850, United States
About the Role
This position serves as the front-line ambassador for our hotel, dedicated to ensuring a seamless and welcoming experience for every guest. The role exists to bridge the gap between operational efficiency and personalized hospitality, requiring a professional who can manage the dynamic flow of check-ins and check-outs while maintaining the highest standards of guest satisfaction.
In this role, you will be the first point of contact for visitors, handling inquiries with a friendly and professional demeanor. Your day involves navigating the front desk operations, from processing payments and adhering to strict cash-handling policies to resolving room status discrepancies with the Housekeeping team. You will also be responsible for generating and distributing daily reports to ensure all departments are aligned. Success in this position requires a flexible mindset, as you will be available to work varied shifts, including weekends and holidays, to support our 24/7 operations.
Work location
Work model: On-site
22, Weed Avenue, Norwalk, Western Connecticut Planning Region, Connecticut, 06850, United States
Norwalk, Connecticut
Key Responsibilities
- check_circleHandle guest complaints ensuring guest satisfaction
- check_circleProcess all check-ins and check-outs according to established hotel requirements
- check_circleAdhere to payment, cash handling and credit policies/procedures
- check_circleGenerate, print, and distribute daily reports to designated departments/personnel
- check_circleResolve discrepancies on the room status report with Housekeeping
- check_circleProvide superior guest services including check-in/check-out hotel guests courteously and efficiently
Requirements
- verifiedHigh school graduate or equivalent
- verifiedMinimum one year customer service experience
Nice to Have
Previous hotel experience. Computer experience. Prior accounting or data entry experience. Bilingual English/Spanish skills.
Similar Job Opportunities
Skills, education and keywords
Skills: Data Entry, Spanish.
Education: High school graduate or equivalent required.
Frequently asked questions about Front Desk Agent at Shaner Hotels
What does a Front Desk Agent at Shaner Hotels do?expand_more
A Front Desk Agent at Shaner Hotels is responsible for the following: Handle guest complaints ensuring guest satisfaction; Process all check-ins and check-outs according to established hotel requirements; Adhere to payment, cash handling and credit policies/procedures; and Generate, print, and distribute daily reports to designated departments/personnel.
What are the requirements for this Front Desk Agent role?expand_more
Shaner Hotels is looking for candidates who meet the following requirements: High school graduate or equivalent; and Minimum one year customer service experience.
Where is the Front Desk Agent role at Shaner Hotels located?expand_more
Front Desk Agent at Shaner Hotels is based in 22, Weed Avenue, Norwalk, Western Connecticut Planning Region, Connecticut, 06850, United States. This is a on-site role.
Is this Front Desk Agent job remote, hybrid, or on-site?expand_more
Shaner Hotels has listed this Front Desk Agent role as on-site.
How much experience is required for this Front Desk Agent role?expand_more
Candidates for Front Desk Agent at Shaner Hotels should have entry level.
What skills do you need for the Front Desk Agent role at Shaner Hotels?expand_more
Key skills for Front Desk Agent at Shaner Hotels include Data Entry; and Spanish.
What education is required for Front Desk Agent at Shaner Hotels?expand_more
Educational requirements for this role: High school graduate or equivalent required.
What category does the Front Desk Agent role belong to?expand_more
Front Desk Agent at Shaner Hotels is part of the hospitality & catering job category on Recrutus.