eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C)
Not Disclosed•ContractorOn-site
location_onRedmond Town Center, 7525, 166th Avenue Northeast, Downtown Redmond, Redmond, King County, Washington, 98052, United States
About the Role
We are seeking a highly analytical and detail-oriented eCommerce Fraud Investigator / Analyst to join our team in Redmond, WA. This role is critical to protecting revenue, reducing risk, and ensuring the integrity of customer transactions across our large-scale digital commerce platforms.
You will work directly with fraud detection systems, transaction data, and operational workflows to identify suspicious activity, investigate fraud patterns, and take action to mitigate financial and operational risk. This is a hands-on position requiring real-world experience reviewing flagged transactions, validating customer orders, and resolving fraud-related issues across the full Order-to-Cash (O2C) lifecycle.
Work Environment
This is a long-term contract position based in Redmond, Washington, with an onsite requirement of 5 days per week. The environment is fast-paced and high-volume, typical of a major digital commerce platform. We are looking for individuals who thrive in dynamic settings where quick, risk-based decisions are essential.
Hiring Process
Candidates must be U.S. Citizens or Green Card holders; no sponsorship is available for this role. The employment type is a long-term contract (W-2 only). Please note that this position is onsite only, with no remote options available.
Equal Opportunity
We are an equal opportunity employer committed to building a diverse and inclusive workforce. We consider qualified applicants regardless of background.
Work location
Work model: On-site
Redmond Town Center, 7525, 166th Avenue Northeast, Downtown Redmond, Redmond, King County, Washington, 98052, United States
Redmond, Washington
Key Responsibilities
- check_circleReview and analyze system-flagged orders and transactions for potential fraud indicators
- check_circleInvestigate suspicious activity across new orders, upgrades, returns, and cancellations
- check_circleValidate customer identity, payment methods, and transaction legitimacy
- check_circleMonitor and validate fraud risk across the full Order-to-Cash lifecycle
- check_circleDetect and resolve issues related to card data misuse, account takeovers, and return fraud
- check_circleCollaborate with internal teams to resolve fraud cases and maintain accurate documentation
- check_circleSupport reporting on fraud metrics, loss prevention, and operational efficiency
- check_circleAnalyze fraud trends to provide insights for improving detection rules and workflows
- check_circleTake immediate action on high-risk transactions by holding, canceling, or escalating
Requirements
- verified3+ years of experience in eCommerce Fraud Operations or Fraud Investigation
- verifiedU.S. Citizen or Green Card only
- verifiedStrong experience in Order-to-Cash (O2C) processes
- verifiedHands-on experience reviewing system-flagged transactions and fraud alerts
- verifiedStrong understanding of payment fraud and fraud detection tools
Nice to Have
Background in telecom or internet service providers (e.g., Comcast, Verizon, AT&T). Experience supporting hardware + service ordering environments. Familiarity with fraud tools, CRM systems, or ticketing platforms. Exposure to chargeback management and dispute resolution. Experience working in fast-paced, high-growth digital commerce environments.
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Frequently asked questions about eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc.
What does a eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. do?expand_more
A eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. is responsible for the following: Review and analyze system-flagged orders and transactions for potential fraud indicators; Investigate suspicious activity across new orders, upgrades, returns, and cancellations; Validate customer identity, payment methods, and transaction legitimacy; and Monitor and validate fraud risk across the full Order-to-Cash lifecycle.
What are the requirements for this eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role?expand_more
Inabia Solutions and Consulting, Inc. is looking for candidates who meet the following requirements: 3+ years of experience in eCommerce Fraud Operations or Fraud Investigation; U.S. Citizen or Green Card only; Strong experience in Order-to-Cash (O2C) processes; Hands-on experience reviewing system-flagged transactions and fraud alerts; and Strong understanding of payment fraud and fraud detection tools.
Where is the eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role at Inabia Solutions and Consulting, Inc. located?expand_more
eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. is based in Redmond Town Center, 7525, 166th Avenue Northeast, Downtown Redmond, Redmond, King County, Washington, 98052, United States. This is a on-site role.
Is this eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) job remote, hybrid, or on-site?expand_more
Inabia Solutions and Consulting, Inc. has listed this eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role as on-site.
How much experience is required for this eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role?expand_more
eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role at Inabia Solutions and Consulting, Inc.?expand_more
Key skills for eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. include Order-To-Cash; Fraud Detection; Fraud Investigation; Payment Fraud; Chargebacks; Case Management Systems; CRM Systems; and Ticketing Platforms.
What category does the eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role belong to?expand_more
eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. is part of the it job category on Recrutus.