eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C)
Not Disclosed•ContractorOn-site
location_onFaith Lutheran School, Northeast 91st Street, Education Hill, Redmond, King County, Washington, 98052, United States
About the Role
We are seeking a highly analytical and detail-oriented eCommerce Fraud Investigator / Analyst to join our team in Redmond, WA. This role is critical to protecting revenue, reducing risk, and ensuring the integrity of customer transactions across our large-scale digital commerce platforms.
You will work directly with fraud detection systems, transaction data, and operational workflows to identify suspicious activity, investigate fraud patterns, and take action to mitigate financial and operational risk. This is a hands-on position requiring real-world experience reviewing flagged transactions, validating customer orders, and resolving fraud-related issues across the full Order-to-Cash (O2C) lifecycle.
The ideal candidate thrives in a fast-paced, high-volume environment, bringing a strong investigative mindset to complex scenarios involving card-not-present fraud, identity theft, and account takeovers. You will be the frontline defense, ensuring that legitimate customers are served while fraudulent activity is swiftly detected and contained.
Hiring Process & Application
We are looking for U.S. Citizens or Green Card holders only; no sponsorship is available for this position. This is a long-term contract role (W-2 only) requiring onsite presence in Redmond, WA, five days per week.
Candidates interested in this opportunity should submit their resume highlighting their specific experience in eCommerce fraud operations and O2C processes. We value clear communication and a proven track record of handling high-risk transactions in the telecom or ISP sectors.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
Faith Lutheran School, Northeast 91st Street, Education Hill, Redmond, King County, Washington, 98052, United States
Redmond, Washington
Key Responsibilities
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Frequently asked questions about eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc.
What does a eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. do?expand_more
A eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. is responsible for the following: Review and analyze system-flagged orders and transactions for potential fraud indicators; Investigate suspicious activity across new orders, upgrades, returns, and cancellations; Validate customer identity, payment methods, and transaction legitimacy; and Monitor and validate fraud risk across the full Order-to-Cash lifecycle.
What are the requirements for this eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role?expand_more
To qualify for the eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. position, applicants should have: 3+ years of experience in eCommerce Fraud Operations or Fraud Investigation; U.S. Citizen or Green Card only; Strong experience in Order-to-Cash (O2C) processes; Hands-on experience reviewing system-flagged transactions and fraud alerts; and Strong understanding of payment fraud and fraud detection tools.
Where is the eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) role at Inabia Solutions and Consulting, Inc. located?expand_more
eCommerce Fraud Investigator / Analyst – Order-to-Cash (O2C) at Inabia Solutions and Consulting, Inc. is based in Faith Lutheran School, Northeast 91st Street, Education Hill, Redmond, King County, Washington, 98052, United States. This is a on-site role.