Customer Solutions Expert
Not Disclosed•Full-TimeOn-site
location_on308, Meredith Street, Clark Manor, Johnson City, Washington County, East Tennessee, Tennessee, 37604, United States
About the Role
We are seeking a high-performing Customer Solutions Expert (CSE) to join our mission-critical operations team. This is not a traditional customer service role; it is a high-stakes, multi-channel coordination position requiring the instincts of an air traffic controller and the communication skills of a seasoned professional.
In this role, CSE agents orchestrate outcomes rather than simply answering phones. You will oversee the entire lifecycle of multiple active events, managing the journey from a breakdown on a busy highway to the moment the vehicle is safely serviced and back on the road, or reaches its final destination. This is a premier position within a fast-paced environment where your ability to multi-task directly impacts lives and road safety.
This team enjoys the autonomy to solve problems creatively while bearing the responsibility of protecting our most valuable client relationships. We provide the tools and the data; you provide the intuition and the execution. The role demands a unique blend of logistics mastery and empathy, serving as the lifeline for motorists to ensure every link in the service chain moves with precision. You will be the "Air Traffic Controller" of the highways, managing real-time assets and intervening at the first sign of delay to ensure no driver is left behind.
Work location
Work model: On-site
308, Meredith Street, Clark Manor, Johnson City, Washington County, East Tennessee, Tennessee, 37604, United States
Johnson City, Tennessee
Key Responsibilities
- check_circleDe-escalate high-stress situations with assertive advocacy and command presence
- check_circleProvide clear directives to field and internal teams while managing up
- check_circleServe as the primary lifeline for motorists ensuring precision in the service chain
- check_circleCoordinate multi-channel dispatch systems and track 5-10 moving parts simultaneously
- check_circleOrchestrate outcomes for multiple active events from breakdown to safe resolution
- check_circleManage real-time assets and intervene to prevent driver delays on highways
- check_circleTransition rapidly between soft service events and escalated incidents without error
Requirements
- verified3+ years in high-volume coordination, dispatch, emergency response, or elite-tier technical support
- verifiedMust be flexible to work at least one weekend day
- verifiedBilingual English/Spanish or English/French preferred
- verifiedBachelor's or Master's degree from an accredited institution preferred
Nice to Have
Bilingual English/Spanish or English/French. Bachelor's or Master's degree from an accredited institution.
Benefits & Perks
check_circleHealth, dental, and vision planscheck_circleLife & AD&D and Long-Term Disability insurancecheck_circle401(k) retirement plancheck_circlePaid time offBonus structure
Similar Job Opportunities
Skills, education and keywords
Skills: CRM Tools, Real-Time Tracking Software, Multi-Channel Dispatch Systems, Spanish, French.
Education: Bachelor's or Master's degree from an accredited institution; Bachelor's or Master's degree from an accredited institution.
Frequently asked questions about Customer Solutions Expert at TrxNow
What does a Customer Solutions Expert at TrxNow do?expand_more
Day-to-day, the Customer Solutions Expert at TrxNow will de-escalate high-stress situations with assertive advocacy and command presence; provide clear directives to field and internal teams while managing up; serve as the primary lifeline for motorists ensuring precision in the service chain; and coordinate multi-channel dispatch systems and track 5-10 moving parts simultaneously.
What are the requirements for this Customer Solutions Expert role?expand_more
To qualify for the Customer Solutions Expert at TrxNow position, applicants should have: 3+ years in high-volume coordination, dispatch, emergency response, or elite-tier technical support; Must be flexible to work at least one weekend day; Bilingual English/Spanish or English/French preferred; and Bachelor's or Master's degree from an accredited institution preferred.
Where is the Customer Solutions Expert role at TrxNow located?expand_more
Customer Solutions Expert at TrxNow is based in 308, Meredith Street, Clark Manor, Johnson City, Washington County, East Tennessee, Tennessee, 37604, United States. This is a on-site role.
Is this Customer Solutions Expert job remote, hybrid, or on-site?expand_more
TrxNow has listed this Customer Solutions Expert role as on-site.
How much experience is required for this Customer Solutions Expert role?expand_more
Customer Solutions Expert at TrxNow typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Customer Solutions Expert role at TrxNow?expand_more
Key skills for Customer Solutions Expert at TrxNow include CRM Tools; Real-Time Tracking Software; Multi-Channel Dispatch Systems; Spanish; and French.
What education is required for Customer Solutions Expert at TrxNow?expand_more
Educational requirements for this role: Bachelor's or Master's degree from an accredited institution; and Bachelor's or Master's degree from an accredited institution.
What category does the Customer Solutions Expert role belong to?expand_more
Customer Solutions Expert at TrxNow is part of the travel job category on Recrutus.