Customer Service Delivery Driver

About the Team

Carvana is the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. We are on a mission to reintroduce happiness into the car-buying process, whether that means delivering vehicles straight to customers' driveways or getting involved in the local community. Our Customer Advocates are the face of this mission, leading the charge to deliver a unique and joyful experience to every shopper.

About the Role

As a Customer Advocate, you will be the final link in our delivery chain, ensuring customers receive their new vehicle with a smile. This role is designed for enthusiastic, energetic, and self-motivated team players who are ready to join the 'Hauler-Life.'

In this position, you will drive custom car haulers to deliver vehicles directly to customers' doors. While a commercial license is not required, you will receive ample training to operate the vehicle safely. Your day will involve loading and unloading vehicles, performing physical inspections to ensure safety, and completing necessary customer paperwork with thorough notes in our tracking system. You will be the person who turns a transaction into a memorable event, ensuring the car arrives safely and the customer leaves happy.

Hiring Process & Requirements

To join our team, candidates must have at least two years of customer-facing experience. You must be at least 21 years old, possess a valid driver's license, and be able to read, write, speak, and understand English. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship.

Please note that specific licensing requirements vary by location and must be obtained within the first few weeks or months of employment (process sponsored by Carvana). These may include a Notary license, Chauffeur's license, Vehicle Verifier license, or Salesperson license depending on your state. Additionally, you must be able to satisfy state-specific requirements related to accessing DMV, title, and registration systems.

Equal Opportunity

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information. We also strictly prohibit harassment based on any of these protected categories.