Collections Specialist — Raleigh, NC at Local

About the Position

The Collections Specialist plays a vital role in proactively managing delinquent accounts by engaging directly with Credit Union members. This position is designed to identify potential risks and work collaboratively with members to resolve payment issues, offering tailored repayment solutions and strategies that mitigate losses for the Credit Union.

Normal Day-to-Day Work

Your daily focus will be on contacting members regarding loans in default through phone, email, and text message. You will serve as the primary support for all incoming and outgoing call efforts, assisting the Default Management team with repossessions and other escalated collections matters. A key part of your role involves proactively discussing accounts to identify the root causes of delinquency and working with members to develop repayment plans or loan modifications that bring accounts current.

We emphasize a consultative approach to restructuring loans, providing members with direction to improve their future financial outlook. You will also connect members with financial education resources and tools to help them manage their finances and avoid future delinquencies. Success in this role requires establishing proficiency in all current and future software systems utilized by the Loss Mitigation team, including core operating systems, collections software, payment portals, and document retention tools.

You will be responsible for accurately documenting all member interactions, payment agreements, and action plans in the core collection system while maintaining sufficient call volume and quality standards. Collaboration with other internal business units ensures a coordinated approach to loss prevention, and you will assist the Loss Mitigation Manager in reviewing reports on delinquency trends and recovery efforts. Throughout these activities, you must ensure full compliance with federal and state regulations, as well as Credit Union policies, while taking ownership of your actions and results.

Our Culture

At Civic, we believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. Every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. We recruit bright, energetic, and talented people to be members of our team, offering a dynamic workplace that presents opportunities for professional advancement and individual growth.

We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We truly believe that when our employees succeed, our community wins.

Contact Information

If you have questions about this position description, please feel welcome to reach out to our HR Department:

Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 Email: careers@civicfcu.org

Work location

Work model: On-site

494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States

Raleigh, North Carolina

Key Responsibilities

check_circleContact Credit Union members regarding delinquent loans via phone, email, and text
check_circleDevelop repayment plans and loan modifications to resolve payment issues
check_circleDocument all member interactions and payment agreements in the core collection system
check_circleProvide financial education resources to help members manage their finances
check_circleCollaborate with internal business units to ensure a coordinated approach to loss prevention
check_circleAssist the Loss Mitigation Manager with reviewing delinquency trends and recovery reports
check_circleEnsure all collection activities comply with federal, state, and Credit Union regulations

Requirements

verifiedMinimum 1-3 years experience in a call center, customer service, accounts receivable, or financial services environment
verifiedBachelor's degree

Company

Local Government Federal Credit Union

Industry

Banking

Headquarters

Raleigh, NC

Open Roles

Everything we do, every action we take, is motivated by our effort to improve our members’ lives.

Local Government Federal Credit Union (LGFCU) is a not-for-profit, member-owned credit union dedicated to supporting local government employees, elected officials, volunteers, and their families. Based in Raleigh, North Carolina, the organization provides financial services tailored to the needs of public-sector professionals and their communities. As a federally insured institution under the NCUA, LGFCU emphasizes accessible, affordable solutions to help members build financial stability. Serving over 330,000 members across North Carolina, LGFCU focuses on strengthening both individual households and the regions they serve. The credit union’s mission aligns with its role in fostering community resilience by empowering members to achieve long-term financial goals. Operations prioritize transparency and inclusion, as reflected in its Equal Housing Opportunity commitment. Headquartered in Raleigh, LGFCU operates as a regional financial institution within the banking sector. Its member-centric model ensures that decision-making reflects the priorities of those it serves, reinforcing its role as a trusted partner for public-sector workers and their families.

Skills, education and keywords

Skills: Accounts Receivable, Financial Services, Call Center, Customer Service, Default Management, Loss Mitigation, Collections Software, Payment Portals, Document Retention Software, Core Operating System.

Education: Bachelor's degree or 1-3 years of relevant experience.

Frequently asked questions about Collections Specialist I at Local Government Federal Credit Union

What does a Collections Specialist I at Local Government Federal Credit Union do?expand_more

A Collections Specialist I at Local Government Federal Credit Union is responsible for the following: Contact Credit Union members regarding delinquent loans via phone, email, and text; Develop repayment plans and loan modifications to resolve payment issues; Document all member interactions and payment agreements in the core collection system; and Provide financial education resources to help members manage their finances.

What are the requirements for this Collections Specialist I role?expand_more

Local Government Federal Credit Union is looking for candidates who meet the following requirements: Minimum 1-3 years experience in a call center, customer service, accounts receivable, or financial services environment; and Bachelor's degree.

Where is the Collections Specialist I role at Local Government Federal Credit Union located?expand_more

Collections Specialist I at Local Government Federal Credit Union is based in 494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States. This is a on-site role.

Is this Collections Specialist I job remote, hybrid, or on-site?expand_more

Local Government Federal Credit Union has listed this Collections Specialist I role as on-site.

How much experience is required for this Collections Specialist I role?expand_more

Collections Specialist I at Local Government Federal Credit Union typically requires 1–3 years of relevant experience at the mid level level.

What skills do you need for the Collections Specialist I role at Local Government Federal Credit Union?expand_more

Key skills for Collections Specialist I at Local Government Federal Credit Union include Accounts Receivable; Financial Services; Call Center; Customer Service; Default Management; Loss Mitigation; Collections Software; and Payment Portals.

What education is required for Collections Specialist I at Local Government Federal Credit Union?expand_more

Educational requirements for this role: Bachelor's degree or 1-3 years of relevant experience.

What category does the Collections Specialist I role belong to?expand_more

Collections Specialist I at Local Government Federal Credit Union is part of the accounting & finance job category on Recrutus.

About Local Government Federal Credit Union

Serving over 330,000 members across North Carolina, LGFCU focuses on strengthening both individual households and the regions they serve. The credit union’s mission aligns with its role in fostering community resilience by empowering members to achieve long-term financial goals. Operations prioritize transparency and inclusion, as reflected in its Equal Housing Opportunity commitment.

Headquartered in Raleigh, LGFCU operates as a regional financial institution within the banking sector. Its member-centric model ensures that decision-making reflects the priorities of those it serves, reinforcing its role as a trusted partner for public-sector workers and their families.

Browse more roles: All Local Government Federal Credit Union jobs, accounting & finance jobs on Recrutus.

Collections Specialist I