Enrollment and Billing Representative
Not Disclosed•Full-TimeOn-site
location_on1124, Bratton Street, Jackson, Hinds County, Mississippi, 39203, United States
United Concordia Dental is dedicated to providing comprehensive dental coverage and support to its members. As part of the membership, enrollment, and billing department, this role serves as a critical link between the company and its clients, ensuring accurate data management and timely resolution of financial inquiries.
This position operates within a fast-paced call center environment, focusing on the end-to-end management of membership and billing activities. You will be responsible for verifying enrollment status, updating records, and addressing complex questions or concerns from both internal teams and external members. The role requires a high degree of accuracy in processing accounts receivable, performing reconciliations, and distributing membership materials.
You will serve as the primary point of contact for resolving discrepancies in membership and billing information. Success in this role involves managing multiple production-oriented tasks simultaneously while maintaining composure under stressful conditions. You will utilize various systems to navigate data, analyze issues, and ensure that service levels and performance metrics are consistently met.
Candidates must be US Citizens and possess a High School Diploma or GED. While an Associate's or Bachelor's degree in Business or a related field is preferred, the primary focus is on having at least three years of progressive experience in billing, enrollment, or customer service. Familiarity with Microsoft Office applications and basic accounting principles is essential.
The interview process will assess your ability to handle multiple systems, your financial aptitude, and your capacity to resolve problems professionally. This role is based in a call center setting with standard work hours from 8:30 am to 5:00 pm EST.
Employees in this role have access to confidential customer information, including cardholder data and protected health information. All team members are required to adhere strictly to the Health Insurance Portability and Accountability Act (HIPAA), the company's Code of Business Conduct, and all applicable federal and state laws. We are committed to maintaining the highest standards of data security and ethical behavior.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. We do not discriminate against any individual based on any category protected by applicable federal, state, or local law. We endeavor to make our application process accessible to all users and welcome accommodation requests for those needing assistance.
Work model: On-site
1124, Bratton Street, Jackson, Hinds County, Mississippi, 39203, United States
Jackson, Mississippi
Associates Degree in Business or a related field OR Bachelor's Degree in Business or a related field. Prior finance related experience. Prior healthcare industry experience. Prior Enrollment and Billing experience.
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Skills: Microsoft Office Applications, Billing, Enrollment, Customer Service, Finance, Healthcare, 10-Key Data Entry, Accounting, Hipaa.
Education: High school diploma / GED required; Associates Degree in Business or related field preferred; Bachelors Degree in Business or related field preferred.