Enrollment and Billing Representative
Not Disclosed•Full-TimeOn-site
location_on690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States
About the Role
United Concordia Dental is seeking a dedicated Enrollment and Billing Specialist to support our Membership, Enrollment & Billing Department. In this role, you will serve as a vital link between our organization and our clients, ensuring the accuracy and integrity of membership data and billing records. You will manage a high volume of production-oriented tasks, resolving discrepancies and addressing inquiries from both internal teams and external members.
This position operates within a dynamic call center environment, requiring you to handle multiple systems simultaneously while maintaining composure under fast-paced conditions. Your work directly impacts service levels and performance guarantees, ensuring that every member receives prompt, accurate, and professional support regarding their enrollment status and billing information.
Hiring Process & Application
Candidates must be US Citizens to be considered for this position. The role requires a high school diploma or GED, with a preference for an Associate's or Bachelor's degree in Business or a related field. Applicants should possess at least three years of progressive experience in billing, enrollment, or customer service, along with proficiency in Microsoft Office applications.
Compliance & Ethics
As a component of this role, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Company's Code of Business Conduct, and all applicable federal and state laws. This includes adherence to data security guidelines and privacy policies established within the Company's Handbook.
Equal Opportunity Employer
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. We also prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Services Online at HRServices@highmarkhealth.org.
Work location
Work model: On-site
690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Applications, Billing, Enrollment, Customer Service, Finance, Healthcare, 10-Key Data Entry, Accounting, Hipaa.
Education: High school diploma / GED required; Associates Degree in Business or related field preferred; Bachelors Degree in Business or related field preferred.
Frequently asked questions about Enrollment and Billing Representative at Highmark Health
What does a Enrollment and Billing Representative at Highmark Health do?expand_more
Day-to-day, the Enrollment and Billing Representative at Highmark Health will verify enrollment status and make changes to member records; resolve membership and billing issues for clients and members; process and maintain membership data in databases; and perform billing, accounts receivable, and reconciliation activities.
What are the requirements for this Enrollment and Billing Representative role?expand_more
To qualify for the Enrollment and Billing Representative at Highmark Health position, applicants should have: US Citizen; High school diploma / GED; 3 years of related, progressive experience; Experience using Microsoft Office Applications; and Experience in Billing/Enrollment and/or Customer Service.
Where is the Enrollment and Billing Representative role at Highmark Health located?expand_more
Enrollment and Billing Representative at Highmark Health is based in 690, South 13th Street, Downtown, Boise, Ada County, Idaho, 83702, United States. This is a on-site role.