Verint QM Jobs

This full-time Product Experience Owner role within the Performance Enablement Organization focuses on operational ownership of enterprise Quality Management, Analytics, and Performance Management platforms. The position serves as the primary liaison between business stakeholders and technology teams to define roadmaps, establish governance standards, and ensure platform capabilities align with operational goals. Key responsibilities include translating complex compliance and performance requirements into system configurations, mentoring operational analysts, and maintaining trusted metrics across omnichannel environments. The role offers a fully remote work arrangement with minimal travel, providing an opportunity to drive continuous improvement in a collaborative culture that prioritizes career development, flexibility, and meaningful contributions to the healthcare sector.

The Director, Experience Optimization & Adoption role leads enterprise strategy for customer experience performance platforms within the Performance Enablement Organization. Key responsibilities include establishing governance models, overseeing adoption lifecycles for tools like Verint and telephony systems, and partnering with cross-functional teams to align configuration with business objectives. The position focuses on driving operational value through data-driven optimization, change management, and building high-performing teams. This opportunity appeals to leaders seeking to shape technology strategy in a mission-driven healthcare environment that prioritizes flexibility, continuous learning, and career development. The role is remote with periodic travel required for workshops and launches.

This full-time Software Engineer role serves as a core contributor to Verint's Quality Management and Performance Management engineering teams. The position involves designing and building full-stack features using Java or C# backend services alongside React or Ext JS frontend applications, while implementing scalable microservices and automated testing strategies. Key responsibilities include translating product requirements into performant code, integrating AI and machine learning capabilities, and maintaining production systems through proactive monitoring and incident resolution. The role appeals to innovators seeking a collaborative, diverse environment that celebrates global cultures and offers significant professional growth. Engineers work within a modern Agile framework alongside experienced peers in a hybrid arrangement with distributed teams across Atlanta, Israel, and India, focusing on delivering impactful solutions for enterprise customers worldwide.

The Workforce Forecast Analyst role supports the Workforce Management team within a remote healthcare operations environment. The position focuses on developing accurate staffing plans and workload forecasts for contact centers and back-office functions to optimize resource allocation. Key responsibilities include generating daily and weekly demand forecasts, analyzing operational metrics like volume and handle time, and collaborating with cross-functional teams to align hiring strategies with business goals. This opportunity appeals to candidates seeking to drive operational efficiency and improve consumer experiences within a caring community. The role offers full remote flexibility with occasional travel for training, providing a stable schedule and a culture dedicated to whole-person wellness and continuous improvement.

This Security Technician role at Securitas Technology involves maintaining and installing integrated security, fire, and alarm systems for clients nationwide. Key responsibilities include diagnosing and resolving system faults, performing preventative maintenance, executing on-site software upgrades, and documenting all technical modifications. The position requires troubleshooting existing equipment, installing new components according to safety codes, and responding to emergency service calls. The role is appealing due to the provision of a company vehicle, laptop, and cell phone, along with comprehensive training and exceptional growth opportunities within a global organization. The position offers a dynamic work environment focused on safety and client satisfaction, supporting a diverse and energetic team.

This full-time Data Scientist role supports a large Federal agency by delivering advanced analytics to optimize contact center and field office operations. The position involves designing predictive models for workforce management, building robust data pipelines for complex datasets, and collaborating with stakeholders to present strategic insights to executive leadership. The role offers a hybrid work arrangement in Woodlawn, MD, within a supportive culture that prioritizes professional growth through education reimbursement and continuous development. Candidates will join a recognized, fast-growing company known for its collaborative environment, commitment to innovation, and focus on making a positive community impact.