Product Experience Owner - Quality, Analytics & Performance Management
Not Disclosed•Full-TimeRemote
location_onRemote
About Gainwell
Great companies need great teams to propel their operations. At Gainwell, we believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. As an industry leader, we are a company where collaboration, innovation, and inclusion fuel our growth.
Working at Gainwell carries its rewards. You will have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. We offer a variety of leadership and technical development academies to help build your skills and capabilities, alongside generous benefits including a flexible vacation policy, 401(k) employer match, and comprehensive health coverage.
Work location
Work model: Remote
Remote
Key Responsibilities
- check_circleOwn and manage the operational roadmap for Quality Management, AQM, Speech & Text Analytics, and Performance Management solutions
- check_circleTranslate complex operational, compliance, and performance requirements into platform capabilities and configuration standards
- check_circleDefine and enforce enterprise governance standards for scorecards, evaluation forms, calibration processes, and performance metrics
Similar Job Opportunities
Skills, education and keywords
Skills: Verint QM, Aqm, Speech & Text Analytics, Performance Management, Quality Management, Kpi Management, Agile, Business Consulting, Operational Product Ownership, Qa Governance.
Education: Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, or related field, or equivalent relevant experience.
Frequently asked questions about Product Experience Owner - Quality, Analytics & Performance Management at Gainwell Technologies
What does a Product Experience Owner - Quality, Analytics & Performance Management at Gainwell Technologies do?expand_more
Day-to-day, the Product Experience Owner - Quality, Analytics & Performance Management at Gainwell Technologies will own and manage the operational roadmap for quality management, aqm, speech & text analytics, and performance management solutions; translate complex operational, compliance, and performance requirements into platform capabilities and configuration standards; define and enforce enterprise governance standards for scorecards, evaluation forms, calibration processes, and performance metrics; and serve as the primary liaison between cx stakeholders and technology product owners to align business needs with platform capabilities.
What are the requirements for this Product Experience Owner - Quality, Analytics & Performance Management role?expand_more
To qualify for the Product Experience Owner - Quality, Analytics & Performance Management at Gainwell Technologies position, applicants should have: Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, or related field; Extensive experience in omnichannel and back-office quality and performance operations; Demonstrated experience providing operational product ownership or business consulting for enterprise software platforms; and Deep experience with enterprise QM platforms, including Verint QM, AQM, Speech & Text Analytics, or comparable solutions.