Xfinity Retail Service Associate

About Comcast

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change, moving at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.

We are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences, and taking extraordinary care of our customers. As the largest 1Gig network in America, our diverse talents have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to ensure our customers are satisfied and can't envision going anywhere else. We take pride in our work, products, services, and dedication to the community, always remaining open to new insights to improve efficiency and drive strong results.

Our commitment to our people is recognized globally: Great Places to Work has named Comcast NBCUniversal one of its '100 Best Companies to Work For,' and for the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn. Additionally, Comcast is named a top 20 company on DiversityInc's 'Top 50' List.

About the Role

This position is designed to support the store team in delivering a best-in-class experience for customers. You will provide great support to both customers and the store team while constantly striving for improvement. Your day will involve maintaining accurate inventory, ensuring stores are clean, and keeping back-of-house spaces tight and organized. You will work on straightforward tasks using established procedures to ensure excited customers return to learn more about our offerings.

You will be a go-to resource with a strong understanding and enthusiasm for technology, especially our company products and services. Your role involves constantly scanning the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning. You will greet customers during busy moments, ensuring they are connected to a sales consultant in a timely manner, and be prepared to demonstrate company technology to new customers to ensure they understand the basics.

You will frequently check and inspect the back of the store for clean, secure, and appropriately placed inventory, assisting with receiving inventory and properly stocking the back of house to store standards. You will help the leadership team by conducting the weekly cycle count process and looking for opportunities to improve the store count process. You are expected to know current processes and procedures and suggest improvements that enhance the customer and/or store experience.

At Comcast, employees at all levels are expected to understand our Operating Principles, own the customer experience, and be enthusiastic learners of our game-changing technology. You will win as a team, be an active part of the Net Promoter System, and support a culture of inclusion in how you work and lead.

Hiring Process

The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. For more details on the compensation and benefits summary, please visit our careers site.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.