Weekend Shift Customer Compliance Representative II
Not Disclosed•Full-TimeOn-site
location_onElectric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States
About the Role
The Compliance Review Specialist acts as a critical bridge between customer requirements and operational execution within the Aftermarket Service Center. Positioned within the Program Management Organization, this role ensures that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. By blending technical compliance oversight with customer service excellence, the specialist ensures deliverables meet all quality and contractual standards while supporting the Customer Service Manager in maintaining high levels of customer satisfaction and business growth.
In this position, you will serve as a secondary point of contact for customer accounts, providing transparent communication regarding repair receipt status. You will proactively identify Value Added Services (VAS) opportunities across Services and Spares portfolios, leveraging the compliance review process to propose strategic enhancements that drive business growth. The role also involves analyzing complex customer issues and coordinating with Operations, Quality, and Engineering to implement systemic corrective actions.
You will utilize Lean Manufacturing and Six Sigma principles to continuously improve compliance processes, participating in Kaizen events and process walks on the manufacturing floor. Additionally, you will interpret technical specifications and standards to ensure all work scopes align with FAA and military aerospace standards, while assisting in developing work scopes and supporting Aircraft on Ground (AOG) emergency requirements.
Work Environment & Shift
This is a full-time position operating on a Weekend Day Shift. The role requires acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program, which includes random testing.
Equal Opportunity Employer
BAE Systems is an Equal Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Work location
Work model: On-site
Electric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States
Fort Wayne, Indiana
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Lean Manufacturing, Six Sigma, Kaizen, Erp Systems, MS Office, Faa Standards, Military Standards, 14 CFR Part 120.
Education: High School Diploma with 3 years of relevant work experience; Associate's degree in Business or Technical field preferred.
Frequently asked questions about Weekend Shift Customer Compliance Representative II at BAE Systems
What does a Weekend Shift Customer Compliance Representative II at BAE Systems do?expand_more
A Weekend Shift Customer Compliance Representative II at BAE Systems is responsible for the following: Review customer and product repair requirements to ensure compliance with purchase orders and contracts; Serve as a secondary point of contact for customers regarding repair receipt status; Identify and execute Value Added Services opportunities to drive business growth; and Analyze complex customer issues and coordinate corrective actions with Operations and Engineering.
What are the requirements for this Weekend Shift Customer Compliance Representative II role?expand_more
To qualify for the Weekend Shift Customer Compliance Representative II at BAE Systems position, applicants should have: High School Diploma with 3 years of relevant work experience in a regulated manufacturing or aerospace environment; Acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program; and Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.