2nd Shift Customer Compliance Representative II
Not Disclosed•Full-TimeOn-site
location_onElectric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States
About the Role
The Compliance Review Specialist acts as a critical bridge between customer requirements and operational execution within the Aftermarket Service Center. Situated within the Program Management Organization, this position ensures that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. By blending technical compliance oversight with customer service excellence, the role supports the Customer Service Manager in maintaining high levels of customer satisfaction and driving business growth.
In this capacity, you will serve as a secondary point of contact for customer accounts, providing transparent communication regarding repair receipt status. You will proactively identify Value Added Services (VAS) opportunities across Services and Spares portfolios, leveraging the compliance review process to propose strategic enhancements that optimize the customer lifecycle. Additionally, you will assist in developing work scopes, facilitating account management, and supporting Aircraft on Ground (AOG) emergency requirements.
About the Team
You will join a team dedicated to Operational Excellence, utilizing Lean Manufacturing and Six Sigma principles to continuously improve compliance processes. The role involves active participation in Kaizen events and process walks on the manufacturing floor, where you will analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement systemic corrective actions. Success in this role requires interpreting technical specifications, standards, and component manufacturing manuals to ensure all work scopes align with FAA and military aerospace standards.
Hiring Process
Candidates must be accepted into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program, which includes random testing. This is a mandatory requirement for entry into the role.
Equal Opportunity
BAE Systems is an Equal Opportunity Employer. We consider qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Work location
Work model: On-site
Electric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States
Fort Wayne, Indiana
Similar Job Opportunities
Skills, education and keywords
Skills: Lean Manufacturing, Six Sigma, Erp Systems, MS Office, Faa Standards, Military Standards.
Education: High School Diploma with 3 years of relevant work experience; Associate's degree in Business or Technical field preferred.
Frequently asked questions about 2nd Shift Customer Compliance Representative II at BAE Systems
What does a 2nd Shift Customer Compliance Representative II at BAE Systems do?expand_more
In this 2nd Shift Customer Compliance Representative II at BAE Systems role, you will review customer and product repair requirements to ensure compliance with purchase orders and contracts; serve as a secondary point of contact for customers regarding repair receipt status; identify and execute value added services opportunities to drive business growth; and analyze complex customer issues and coordinate corrective actions with operations and engineering.
What are the requirements for this 2nd Shift Customer Compliance Representative II role?expand_more
BAE Systems is looking for candidates who meet the following requirements: High School Diploma with 3 years of relevant work experience in a regulated manufacturing or aerospace environment; Acceptance into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program; and Willingness to enter the FAA-mandated Anti-Drug and Alcohol Program and undergo random screening.
Where is the 2nd Shift Customer Compliance Representative II role at BAE Systems located?expand_more
2nd Shift Customer Compliance Representative II at BAE Systems is based in Electric Works Building 26, Wall Street ("Dynamo Alley"), West Central, Fort Wayne, Allen County, Indiana, 46802, United States. This is a on-site role.