VP, HR - Customer Service

About the Role

The VP, Human Resources, Customer Service serves as a strategic business partner to primary clients across the US, while collaborating globally with teams in India and the Philippines. This role is designed to drive critical thinking and execution across key HR priorities, including strategic workforce planning, career and skill development, operational excellence, employee experience, engagement, and performance management. The VP will act as an agent of change, fostering culture shifts to meet long-term business goals and cost targets while ensuring alignment between global servicing initiatives and local operational needs.

Our Way of Working

At Synchrony, we value flexibility. Our work model allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities, such as regular business or team meetings, training, and culture events.

Our Culture & Commitment

We are building an inclusive culture where individual skills, experience, and voices are not only heard but valued. Together, we are creating a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), providing a safe space to learn and grow where community and passion intersect.

Application & Accommodation

We ensure all qualified applicants receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Legal authorization to work in the U.S. is required for this position; we will not sponsor individuals for employment visas.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require an accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation regarding alternate formats, sign language interpreters, or specialized equipment.