VP, HR - Customer Service
Not Disclosed•Full-TimeHybrid
location_on129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
The VP, Human Resources, Customer Service serves as a strategic business partner to our primary clients across the US, while collaborating globally with teams in India and the Philippines. This role is designed to drive critical thinking and execution across key priorities including Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience, and Performance Management. You will act as an agent of change, fostering culture shifts that align with Synchrony's long-term business goals and cost targets while ensuring meaningful engagement plans are developed and executed.
At Synchrony, we are proud to offer flexibility. Our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training, and culture events.
When you join us, you become part of an inclusive culture where your individual skills, experience, and voice are not only heard but valued. Together, we are building a future where everyone can belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
We ensure all qualified applicants receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job or to perform your job, please contact our Career Support Line at 1-866-301-5627 (8am – 5pm Monday to Friday, Central Standard Time). Representatives are available to discuss your specific situation.
Note: Legal authorization to work in the U.S. is required for this position. We will not sponsor individuals for employment visas, now or in the future.
Work model: Hybrid
129 West Trade, 129, West Trade Street, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Demonstrated strength in coaching, employee relations, and conflict resolution. Proven experience as an effective business partner for senior levels. Experience within financial services and/or customer service organizations. A minimum of 2 years' experience working with remote/virtual teams. Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills. Past or current experience supporting multiple executive level clients. Experience with regulations such as OFCCP audits, EEOC Complaints and resolutions, and AAP reporting. Master's degree in human resources or Business-Related Field. Strong influence and change management skills. Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment.
Skills: Strategic Workforce Planning, Career & Skill Development, HR Operational Excellence, Employee Experience, Engagement, Performance Management, Organizational Design, Recruiting, Succession Management, Talent Management.
Education: Bachelor's degree required, or 12+ years of HR Leadership experience in lieu of degree; Master's degree in Human Resources or Business-Related Field preferred.