Visitor Services Assistant Manager

About the Organization

Naples Botanical Garden is a 170-acre world-class paradise featuring the flora and cultures of the tropics and sub-tropics, including Brazil, the Caribbean, Southeast Asia, and Florida. As a 501(c)(3) organization, our mission is to connect people and plants through display, education, conservation, and applied science. The Garden offers beautifully restored native habitats, cultivated gardens, walking trails, and public programming that provide education and enjoyment for people of all ages.

About the Role

This position serves as a key leader within the Visitor Services team, assisting the Visitor Services Manager in guiding frontline customer service and ticketing sales for our 250,000 annual visitors. When the Manager is unavailable, you will step in as the lead staff member responsible for overall guest relations.

You will work closely with staff members across the organization to set an example of exemplary customer service. A core part of your journey with us involves leading guests from their first visit as a visitor to becoming a dedicated member and eventually a donor. You will collaborate with the Membership team to define sales strategies, partner with Community Relations to manage third-party activities, and ensure every guest has a high-quality experience through coordination with the Visitor Experience team.

Hiring Process

Candidates selected for an interview will be contacted directly by the hiring team to schedule a conversation. Please note that a pre-employment background check is required for this position.

Equal Opportunity

Naples Botanical Garden is an Equal Opportunity Employer. We have a long-standing policy of employment and advancement based solely upon qualifications to perform the essential elements of a position without regard to age, creed, gender, national origin or ancestry, race, color, religion, veteran status, pregnancy, marital status, HIV status, genetic information, sex, sexual orientation, handicap, or mental or physical disability.

Work location

Work model: On-site

4800, Berkeley Drive, Queen's Park, East Naples, Collier County, Florida, 34112, United States

East Naples, Florida

Key Responsibilities

check_circleAssist with scheduling for onsite sales, phone coverage, and evening event hours
check_circleProvide ongoing training and development for the Visitor Services team
check_circleSupervise volunteer staff assigned to Visitor Services as necessary
check_circleAssist in defining and documenting policies and procedures for Visitor Services
check_circleCoordinate with Community Relations team to manage third-party activities onsite
check_circleTroubleshoot POS software and ensure system functions are utilized effectively
check_circleCollaborate with Membership team to convert visitors to members and define sales strategies
check_circleOversee cash handling, deposits, and ensure PCI and PII compliance

Requirements

verifiedWeekends, nights, and holidays required
verifiedMinimum of 3 years customer service, retail, or fundraising experience preferred
verifiedSupervisory or team management experience preferred
verifiedCash handling experience
verifiedAbility to operate a POS cash register
verifiedGood computer skills including MS Office, Outlook, and web browsers
verifiedGood communication skills, able to speak, read, and write in English
verifiedFluency in Spanish and/or Kreyol a plus
verifiedPre-Employment background check required

Nice to Have

Minimum of 3 years customer service, retail, or fundraising experience. Supervisory or team management experience. Gardening or Arts and Culture experience. Fluency in Spanish and/or Kreyol.

Benefits & Perks

check_circleMedical, Vision, and Dental insurancecheck_circleLife Insurance coveragecheck_circleRetirement Plancheck_circleShort and Long Term Disability insurancePaid Time Off (PTO)

Company

Naples Botanical Garden

Industry

Leisure, Travel & Tourism

Headquarters

Naples, FL

Open Roles

Naples Botanical Garden is a 170-acre world-class garden paradise. Instagram: @naplesbotanical

Naples Botanical Garden operates as a non-profit destination within the leisure, travel, and tourism sector, located in Naples, Florida. This facility features diverse plant communities and highlights cultural elements from tropical regions around the globe. The subtropical climate of the headquarters allows the organization to showcase gardens representing various countries and regions situated between specific global latitudes. Visitors can explore these curated landscapes that reflect the unique flora and heritage found in tropical zones encircling the earth. The garden serves as an educational and recreational space dedicated to preserving and presenting these distinct botanical environments.

Frequently asked questions about Visitor Services Assistant Manager at Naples Botanical Garden

What does a Visitor Services Assistant Manager at Naples Botanical Garden do?expand_more

A Visitor Services Assistant Manager at Naples Botanical Garden is responsible for the following: Assist with scheduling for onsite sales, phone coverage, and evening event hours; Provide ongoing training and development for the Visitor Services team; Supervise volunteer staff assigned to Visitor Services as necessary; and Assist in defining and documenting policies and procedures for Visitor Services.

What are the requirements for this Visitor Services Assistant Manager role?expand_more

To qualify for the Visitor Services Assistant Manager at Naples Botanical Garden position, applicants should have: Weekends, nights, and holidays required; Minimum of 3 years customer service, retail, or fundraising experience preferred; Supervisory or team management experience preferred; Cash handling experience; Ability to operate a POS cash register; and Good computer skills including MS Office, Outlook, and web browsers.

Where is the Visitor Services Assistant Manager role at Naples Botanical Garden located?expand_more

Visitor Services Assistant Manager at Naples Botanical Garden is based in 4800, Berkeley Drive, Queen's Park, East Naples, Collier County, Florida, 34112, United States. This is a on-site role.

Is this Visitor Services Assistant Manager job remote, hybrid, or on-site?expand_more

Naples Botanical Garden has listed this Visitor Services Assistant Manager role as on-site.

How much experience is required for this Visitor Services Assistant Manager role?expand_more

Visitor Services Assistant Manager at Naples Botanical Garden typically requires 3+ years of relevant experience at the mid level level.

What skills do you need for the Visitor Services Assistant Manager role at Naples Botanical Garden?expand_more

Key skills for Visitor Services Assistant Manager at Naples Botanical Garden include Pos; MS Office; Word; Excel; Outlook; Web Browsers; English; and Spanish.

What category does the Visitor Services Assistant Manager role belong to?expand_more

Visitor Services Assistant Manager at Naples Botanical Garden is part of the customer services job category on Recrutus.

About Naples Botanical Garden

Browse more roles: All Naples Botanical Garden jobs, customer services jobs on Recrutus.