TELEPHONE / SWITCHBOARD OPERATOR Part Time
Not Disclosed•Full-TimeOn-site
location_onRace Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
About the Role
The Telephone/Switchboard Operator serves as the critical communication hub for a VA Medical Center and its affiliated clinics, operating 24/7 to support patient care, safety, and emergency response operations. This position ensures that every internal and external call is handled promptly and professionally, acting as a vital link between patients, staff, and the public.
In this role, you will manage a computerized switchboard and paging system, routing inquiries and responding to emergency calls, alarms, disaster codes, and 911 notifications. You will be responsible for maintaining accurate call logs and incident records while providing calm, professional service to distressed or difficult callers. The role requires strict adherence to HIPAA regulations and VA security policies to protect patient information.
Work Environment
This is an on-site position within a medical facility. The role involves rotating shifts with no permanent shift assignments, ensuring continuous coverage for the center's needs. All necessary equipment is provided by the VA.
Work location
Work model: On-site
Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States
Philadelphia, Pennsylvania
Key Responsibilities
- check_circleAnswer all incoming internal and external calls promptly and professionally
- check_circleOperate computerized switchboard and paging systems
- check_circleRoute patient, staff, and public inquiries appropriately
- check_circleRespond to emergency calls, alarms, disaster codes, and 911 notifications
- check_circleAnnounce emergency codes using public address and paging systems
- check_circleMaintain call logs, incident records, and ward information
- check_circleMonitor alarm systems and emergency communication equipment
- check_circleProvide calm, professional service to distressed or difficult callers
Requirements
- verifiedHigh school diploma or Associated Degree
- verified1–2 years of call center or telephone operator experience
- verifiedAbility to pass background check and security clearance
- verifiedHIPAA and VA training required
Nice to Have
Medical terminology knowledge
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Outlook, Hipaa, Va Training, Medical Terminology.
Education: High school diploma or Associated Degree; High school diploma or Associated Degree.
Frequently asked questions about TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK
What does a TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK do?expand_more
A TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK is responsible for the following: Answer all incoming internal and external calls promptly and professionally; Operate computerized switchboard and paging systems; Route patient, staff, and public inquiries appropriately; and Respond to emergency calls, alarms, disaster codes, and 911 notifications.
What are the requirements for this TELEPHONE / SWITCHBOARD OPERATOR Part Time role?expand_more
To qualify for the TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK position, applicants should have: High school diploma or Associated Degree; 1–2 years of call center or telephone operator experience; Ability to pass background check and security clearance; and HIPAA and VA training required.
Where is the TELEPHONE / SWITCHBOARD OPERATOR Part Time role at IatWORK located?expand_more
TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK is based in Race Street Meetinghouse, 1501, Cherry Street, Logan Square, Center City, Philadelphia, Philadelphia County, Pennsylvania, 19103, United States. This is a on-site role.
Is this TELEPHONE / SWITCHBOARD OPERATOR Part Time job remote, hybrid, or on-site?expand_more
IatWORK has listed this TELEPHONE / SWITCHBOARD OPERATOR Part Time role as on-site.
How much experience is required for this TELEPHONE / SWITCHBOARD OPERATOR Part Time role?expand_more
TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the TELEPHONE / SWITCHBOARD OPERATOR Part Time role at IatWORK?expand_more
Key skills for TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK include Microsoft Outlook; Hipaa; Va Training; and Medical Terminology.
What education is required for TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK?expand_more
Educational requirements for this role: High school diploma or Associated Degree; and High school diploma or Associated Degree.
What category does the TELEPHONE / SWITCHBOARD OPERATOR Part Time role belong to?expand_more
TELEPHONE / SWITCHBOARD OPERATOR Part Time at IatWORK is part of the part time job category on Recrutus.