Telephone Operator 2
Not Disclosed•Part-TimeOn-site
location_onSouth Saint Clair Street, Middle Grounds, Toledo, Lucas County, Ohio, 43601, United States
About the Role
As a Telephone Operator 2, you serve as the primary voice of the University of Toledo Medical Center, providing assistance and information to a diverse range of stakeholders including patients, physicians, hospital staff, and the general public. Under the general supervision of a Supervisor, your role is critical in directing customers to internal and external resources and resolving minor inquiries to ensure consistent customer satisfaction.
You will act as an ambassador for the University of Toledo, demonstrating the institution's values, services, and mission in every interaction. This position requires maintaining a professional demeanor and appearance at all times while handling sensitive inquiries and navigating stressful emergency situations with composure.
Work Environment & Culture
The University of Toledo is dedicated to attracting and retaining the best and brightest talent, fostering a culture of respect and well-being. Our campuses are tobacco-free, and we are committed to the highest levels of health for our community. The University of Toledo is an equal opportunity employer, ensuring a non-discriminatory environment based on race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity, military status, disability, familial status, or political affiliation.
We provide reasonable accommodations to individuals with disabilities. If you require accommodation to complete the application, testing, or interviewing process, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747.
Conditions of Employment
To promote the highest levels of health and well-being, pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center include drug and other required health screenings for this position.
Work location
Work model: On-site
South Saint Clair Street, Middle Grounds, Toledo, Lucas County, Ohio, 43601, United States
Toledo, Ohio
Key Responsibilities
- check_circleDirect callers to appropriate internal and external resources
- check_circleMaintain professional demeanor and adhere to dress code standards
- check_circleAssist callers with healthcare needs as they relate to the medical center
- check_circleAnswer telephone inquiries from patients, physicians, and the general public
- check_circleHandle sensitive inquiries and stressful emergency situations professionally
- check_circleResolve minor problems and questions to ensure customer satisfaction
- check_circleOperate switchboard systems and automated call distribution software
Requirements
- verifiedHigh school diploma or GED
- verifiedExperience with MS Office Applications and Star
- verifiedOne (1) course or three (3) months experience in operating a switchboard system or automated call distribution system
- verifiedMinimum typing speed of 32 WPM
- verifiedSatisfactory participation in an acceptable, formal customer service training program within six months of hire
- verifiedComputer keyboard & data entry experience
- verifiedAbility to learn TDY/TDD phone line
- verifiedPre-employment health screening including drug and other required health screenings
Nice to Have
Understanding of medical terminology. Experience with Intellidesk or other call center software applications.
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Skills, education and keywords
Skills: MS Office Applications, Star, Switchboard System, Automated Call Distribution System, Intellidesk, Call Center Software Applications, Tdy/tdd Phone Line, Medical Terminology, Data Entry.
Education: High school diploma or GED required.
Frequently asked questions about Telephone Operator 2 at UToledo Health
What does a Telephone Operator 2 at UToledo Health do?expand_more
A Telephone Operator 2 at UToledo Health is responsible for the following: Direct callers to appropriate internal and external resources; Maintain professional demeanor and adhere to dress code standards; Assist callers with healthcare needs as they relate to the medical center; and Answer telephone inquiries from patients, physicians, and the general public.
What are the requirements for this Telephone Operator 2 role?expand_more
To qualify for the Telephone Operator 2 at UToledo Health position, applicants should have: High school diploma or GED; Experience with MS Office Applications and Star; One (1) course or three (3) months experience in operating a switchboard system or automated call distribution system; Minimum typing speed of 32 WPM; Satisfactory participation in an acceptable, formal customer service training program within six months of hire; and Computer keyboard & data entry experience.
Where is the Telephone Operator 2 role at UToledo Health located?expand_more
Telephone Operator 2 at UToledo Health is based in South Saint Clair Street, Middle Grounds, Toledo, Lucas County, Ohio, 43601, United States. This is a on-site role.
Is this Telephone Operator 2 job remote, hybrid, or on-site?expand_more
UToledo Health has listed this Telephone Operator 2 role as on-site.
How much experience is required for this Telephone Operator 2 role?expand_more
Telephone Operator 2 at UToledo Health typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Telephone Operator 2 role at UToledo Health?expand_more
Key skills for Telephone Operator 2 at UToledo Health include MS Office Applications; Star; Switchboard System; Automated Call Distribution System; Intellidesk; Call Center Software Applications; Tdy/tdd Phone Line; and Medical Terminology.
What education is required for Telephone Operator 2 at UToledo Health?expand_more
Educational requirements for this role: High school diploma or GED required.
What category does the Telephone Operator 2 role belong to?expand_more
Telephone Operator 2 at UToledo Health is part of the admin job category on Recrutus.