Technical Service Engineer

About the Team

Green Bay Packaging Inc. is a family-owned, vertically integrated company founded in 1933. Headquartered in Green Bay, WI, we employ over 5,000 team members across more than 40 facilities in 16 states. Our operations span corrugated container plants, folding carton facilities, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, paper slitting operations, and sawmill facilities. We are committed to innovative product development, sustainable forestry practices, and a culture that emphasizes safety, quality, and continuous improvement.

About the Role

The Technical Service Engineer serves as a critical bridge between our Sales, Customer Service, and Product Development teams, ensuring world-class service for our customers. This role is designed to manage individual projects while collaborating cross-functionally on new product developments and enhancements. You will act as a technical consultant, investigating and resolving customer production issues by identifying root causes through lab testing and analytics. Your work will involve compiling and analyzing trial data to diagnose quality and productivity issues at both manufacturing and converting stages.

In this position, you will consult with production and quality engineers to maintain standards, anticipate customer needs alongside Product Development, and conduct research to implement continuous improvements with suppliers and industry resources. A key part of your day will involve planning and conducting training for manufacturing personnel and customers. Success in this role requires highly effective communication skills, a strong business and technical presence, and the ability to solve process and product problems both independently and as part of a team. This position involves up to 30% travel, which may be on short notice.

Hiring Process

To apply, please submit your resume and cover letter detailing your relevant experience in product or process development. Candidates will be reviewed based on their technical expertise in areas such as paper, pressure-sensitive adhesives, films, or specialty coatings, as well as their demonstrated ability to work effectively in cross-functional environments.

Equal Opportunity

Green Bay Packaging Inc. is an Equal Opportunity Employer. We are required to notify all applicants of their rights pursuant to federal employment laws. We consider qualified applicants regardless of background and encourage you to review the "Know Your Rights" notice from the Department of Labor for further information.