Field Service Instrument Technician
Not Disclosed•Full-TimeOn-site
location_onBancroft Street, Atando Junction, Tryon Hills, Charlotte, Mecklenburg County, North Carolina, 28206, United States
About the Company
Robert E. Mason & Associates, Inc. is a 100% Employee-Owned company that believes its Associates are the foundation of both customer and company success. This culture of continued investment has fostered long Associate tenures and lasting customer relationships. Under the company umbrella, two distinct divisions operate: R.E. Mason and Apperture Solutions.
R.E. Mason serves as an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. As the global leader of process systems and solutions, Emerson empowers R.E. Mason to provide industry-leading process equipment and service for process control, automation, safety, and reliability. The division serves diverse industries including Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.
Apperture Solutions operates as a technology-independent professional consulting and implementation services firm. It offers Data Enablement, Production Optimization, Operations Management, and other value-added services, partnering with other providers to deliver tailored technologies and solutions to customers.
About the Role
The Field Service Instrument Technician is the frontline of technical expertise, responsible for delivering exceptional service to support process instrumentation products. This role is critical for ensuring customer satisfaction by configuring, calibrating, commissioning, troubleshooting, and repairing process instruments and systems. Beyond technical execution, the position fosters strong, solutions-oriented relationships with plant personnel and customers, acting as a trusted advisor for equipment operation and maintenance.
The day-to-day involves traveling to customer sites to perform on-demand, outage, and contract field services. You will work in varying environmental conditions, including heat, cold, and clean rooms, often requiring flexibility for off-hours, weekends, and overtime. Approximately 50% of the role involves overnight travel within the SC/NC/VA territory. Success in this position requires a collaborative approach, balancing technical problem-solving with the ability to communicate complex technical needs and opportunities to both internal teams and customers.
Hiring Process & Application
To apply, candidates must reside within the designated territory (SC, NC, or VA) and maintain valid driver eligibility. The application process includes self-identification questions regarding disability status and protected veteran status as part of RE Mason's Affirmative Action Plan; completing these questions will not affect the consideration of your application materials.
Accommodations: In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need an accommodation to apply for a position, please call the office at (704) 375-4465.
Workplace Policy: This is a drug-free workplace. Employment is contingent upon the successful completion of required pre-employment and ongoing drug testing, including testing mandated by customer site access requirements.
Work location
Work model: On-site
Bancroft Street, Atando Junction, Tryon Hills, Charlotte, Mecklenburg County, North Carolina, 28206, United States
Charlotte, North Carolina
Key Responsibilities
- check_circlePerform on-site demand, outage, and contract field services for process control instruments
- check_circleConduct diagnostics, calibration, and preventive maintenance on process instruments
- check_circleInstall, start up, and commission process instruments by configuring devices and integrating systems
- check_circleTest and verify instrument accuracy while documenting results in logs or electronic systems
- check_circleTroubleshoot and resolve malfunctions in process instruments and control systems to minimize downtime
- check_circleProvide training to customers on equipment operation and maintenance
- check_circleCommunicate customer needs and opportunities to the organization to support customer goals
- check_circleCollaborate with the Sales team to enhance customer satisfaction and grow service opportunities
- check_circle
Requirements
- verifiedHigh school diploma or equivalent
- verified1,800 hours of technical education or an Associate's degree, or 3+ years of relevant instrumentation and industrial experience
- verifiedBasic computer proficiency
- verifiedMust reside within SC/NC/VA territory
- verifiedMust maintain driver eligibility
Benefits & Perks
check_circleParticipation in the Employee Stock Ownership Program (ESOP)check_circleRetirement plan including a Safe Harbor contributioncheck_circleMedical, Dental, and Vision Insurancecheck_circleEmployer paid Life Insurance and Long-Term Disability InsuranceGenerous paid leave including vacation, sick leave, personal leave, R.E. Mason Way Half Day, Jury Duty, and Bereavement Leave
Similar Job Opportunities
Skills, education and keywords
Skills: Process Instrumentation, Troubleshooting, Calibration, Preventive Maintenance, Diagnostic Tools, Configuration Tools, Hand Tools, Power Tools.
Education: High school diploma or equivalent; Associate's degree or equivalent technical education.
Frequently asked questions about Field Service Instrument Technician at R.E. Mason
What does a Field Service Instrument Technician at R.E. Mason do?expand_more
A Field Service Instrument Technician at R.E. Mason is responsible for the following: Perform on-site demand, outage, and contract field services for process control instruments; Conduct diagnostics, calibration, and preventive maintenance on process instruments; Install, start up, and commission process instruments by configuring devices and integrating systems; and Test and verify instrument accuracy while documenting results in logs or electronic systems.
What are the requirements for this Field Service Instrument Technician role?expand_more
R.E. Mason is looking for candidates who meet the following requirements: High school diploma or equivalent; 1,800 hours of technical education or an Associate's degree, or 3+ years of relevant instrumentation and industrial experience; Basic computer proficiency; Must reside within SC/NC/VA territory; and Must maintain driver eligibility.
Where is the Field Service Instrument Technician role at R.E. Mason located?expand_more
Field Service Instrument Technician at R.E. Mason is based in Bancroft Street, Atando Junction, Tryon Hills, Charlotte, Mecklenburg County, North Carolina, 28206, United States. This is a on-site role.
Is this Field Service Instrument Technician job remote, hybrid, or on-site?expand_more
R.E. Mason has listed this Field Service Instrument Technician role as on-site.
How much experience is required for this Field Service Instrument Technician role?expand_more
Field Service Instrument Technician at R.E. Mason typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Field Service Instrument Technician role at R.E. Mason?expand_more
Key skills for Field Service Instrument Technician at R.E. Mason include Process Instrumentation; Troubleshooting; Calibration; Preventive Maintenance; Diagnostic Tools; Configuration Tools; Hand Tools; and Power Tools.
What education is required for Field Service Instrument Technician at R.E. Mason?expand_more
Educational requirements for this role: High school diploma or equivalent; and Associate's degree or equivalent technical education.
What category does the Field Service Instrument Technician role belong to?expand_more
Field Service Instrument Technician at R.E. Mason is part of the engineering job category on Recrutus.
About R.E. Mason
R.E. Mason is a software development firm headquartered in Charlotte, North Carolina, specializing in process automation, operations management, and reliability solutions for manufacturers. The company supports production facilities across North Carolina, South Carolina, and Virginia by delivering tools that help create quality products. Its core offerings focus on optimizing industrial workflows through technology designed to enhance operational efficiency and system dependability.
For more than eight decades, the organization has served clients within the Energy, Life Sciences, Pulp & Paper, Chemical, Metals & Mining, and Consumer Products sectors. This long-standing presence has allowed the team to cultivate deep industry knowledge and maintain a reputation for providing sustained value and exceptional service experiences to its diverse customer base.
As an Emerson Impact Partner, R.E. Mason acts as a local single point of contact for sales, service, and applied engineering related to Emerson Automation Solutions. This strategic partnership enables the firm to consistently apply the full breadth of Emerson technologies, leveraging unique expertise to deliver predictable results for industrial operations throughout the region.
Browse more roles: All R.E. Mason jobs, engineering jobs on Recrutus.