Systems Support Manager
Not Disclosed•Full-TimeHybrid
location_onAT&T, 136, West Bute Street, Downtown, Norfolk, Virginia, 23510, United States
About the Team
As part of Lawson, a recognized Best Places to Work in Multifamily award winner with over fifty years of experience developing, building, and managing multifamily real estate in Virginia, you will join a supportive environment that values your contributions. We are dedicated to providing exceptional living experiences for our residents while fostering a collaborative workplace culture with ample opportunities for professional growth.
About the Role
The Systems Support Manager provides strategic and operational leadership for property management technology platforms that support community operations, accounting, reporting, and user performance across the organization. Serving as a key partner to operations leaders, community teams, and implementation stakeholders, this role strengthens adoption, advances process consistency, and leads change efforts that improve efficiency, data integrity, and service excellence.
In this position, you will drive system effectiveness through user support, configuration, training, implementation, reporting, and continuous improvement initiatives. You will model Lawson's 5 C's of Leadership: Curiosity, Change, Collaboration, Commitment, and Communication, ensuring that standardized workflows are promoted through effective change management and user support. The role requires a balance of remote and on-site presence, including travel to properties and regional locations to provide training, coaching, and implementation support.
Hiring Process
Candidates selected for this role will report to the Director of Property Operations. The interview process will focus on assessing technical proficiency with property management platforms, experience in the affordable housing industry, and alignment with our core leadership competencies.
Equal Opportunity
The Lawson Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work location
Work model: Hybrid
AT&T, 136, West Bute Street, Downtown, Norfolk, Virginia, 23510, United States
Norfolk, Virginia
Key Responsibilities
- check_circleProvide remote and on-site support for users of RealPage/OneSite and related property operations systems
- check_circleTroubleshoot system, workflow, and user issues while coordinating resolution efforts
- check_circleAdminister system setup, configuration, access, and maintenance activities for property operations platforms
- check_circleSupport new property onboarding, transitions, and setup standards to ensure quality and consistency
- check_circleParticipate in testing efforts for new functionality, system enhancements, and platform upgrades
- check_circleDevelop and deliver training, coaching, and user guidance through in-person, telephone, and webinar sessions
- check_circleCreate and update training materials for multifamily operations
- check_circleAssist operations teams in maximizing system utilization through reporting tools and dashboard usage
- check_circleSupport helpdesk management activities including issue tracking, prioritization, and documentation
- check_circleTravel to properties and regional locations to provide training, coaching, and implementation support
- check_circleKeep up with industry trends and regulations to enhance programs and introduce innovative solutions
- check_circleIdentify opportunities to improve efficiency, data integrity, and user effectiveness through process improvements
Requirements
- verifiedMinimum of 2 years of experience training and supporting users in RealPage/OneSite or similar property management platforms
- verifiedMinimum of 2 years of experience in the affordable housing industry
- verifiedBachelor's degree or equivalent combination of education and relevant work experience preferred
- verifiedAbility and willingness to travel to various communities for support, implementation, and training purposes
Nice to Have
Bachelor's degree or equivalent combination of education and relevant work experience. Experience with report writing, dashboard utilization, and analyzing system data to support operational decision-making. Experience supporting change initiatives, system implementations, and user adoption efforts through clear communication, collaboration, and a proactive approach to continuous improvement. Experience with systems administration, user access management, ticket tracking, and helpdesk support processes.
Benefits & Perks
check_circleMedical, dental, and vision insurancecheck_circleLife insurancecheck_circle401K options
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Skills, education and keywords
Skills: Realpage, Onesite, Affordable Housing, Multifamily, Report Writing, Dashboard Utilization, Systems Administration, User Access Management, Ticket Tracking, Helpdesk Support.
Education: Bachelor's degree or equivalent combination of education and relevant work experience preferred.
Frequently asked questions about Systems Support Manager at Lawson
What does a Systems Support Manager at Lawson do?expand_more
A Systems Support Manager at Lawson is responsible for the following: Provide remote and on-site support for users of RealPage/OneSite and related property operations systems; Troubleshoot system, workflow, and user issues while coordinating resolution efforts; Administer system setup, configuration, access, and maintenance activities for property operations platforms; and Support new property onboarding, transitions, and setup standards to ensure quality and consistency.
What are the requirements for this Systems Support Manager role?expand_more
To qualify for the Systems Support Manager at Lawson position, applicants should have: Minimum of 2 years of experience training and supporting users in RealPage/OneSite or similar property management platforms; Minimum of 2 years of experience in the affordable housing industry; Bachelor's degree or equivalent combination of education and relevant work experience preferred; and Ability and willingness to travel to various communities for support, implementation, and training purposes.
Where is the Systems Support Manager role at Lawson located?expand_more
Systems Support Manager at Lawson is based in AT&T, 136, West Bute Street, Downtown, Norfolk, Virginia, 23510, United States. This is a hybrid role.
Is this Systems Support Manager job remote, hybrid, or on-site?expand_more
Lawson has listed this Systems Support Manager role as hybrid.
How much experience is required for this Systems Support Manager role?expand_more
Systems Support Manager at Lawson typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Systems Support Manager role at Lawson?expand_more
Key skills for Systems Support Manager at Lawson include Realpage; Onesite; Affordable Housing; Multifamily; Report Writing; Dashboard Utilization; Systems Administration; and User Access Management.
What education is required for Systems Support Manager at Lawson?expand_more
Educational requirements for this role: Bachelor's degree or equivalent combination of education and relevant work experience preferred.
What category does the Systems Support Manager role belong to?expand_more
Systems Support Manager at Lawson is part of the it job category on Recrutus.