Store Customer Service Specialist

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We take our stability, growth, and momentum and translate them into possibility for our people. Our people are behind the strength of our success, and we invest in your life, career, and connection with an inclusive team committed to our communities.

About the Role

This position is essential to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve customer concerns to ensure maximum client satisfaction while staying up-to-date with product features. Additionally, you will maintain the high quality and visual standards of the products and store, achieving excellent customer service while consistently meeting the store's sales goals.

The individual selected for this role will be expected to work at Store #2365, located at 522 NE 23rd Ave, Gainesville, FL 32609. Please note that this role involves contact with customers, including minors, and access to cash, payment methods, electronic equipment, personal information, and store merchandise. Consequently, a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of our customers, staff, and the general public.

Hiring Process

Step 1 – Online Application Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.

Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. This interview consists of a few behavioral-based questions. You can record and complete your video interview anytime, anywhere, on your own schedule, but we ask that this step be completed within 7 days of receiving an invitation.

Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team. Top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Opportunity & Culture

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Security Note: Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.