Sr. Mgr, Customer Success for Observability & Security, AWS Specialist and Partner Organization

About the Mission

At AWS, security has always been "job zero"—it is the top priority that comes before everything else. Simultaneously, full-stack observability is critical for customers running modern applications at scale. The insights delivered by AWS's observability solutions help teams detect, investigate, and remediate problems faster, and when coupled with AI and ML, proactively predict and prevent them. These two disciplines are converging. Security observability, threat detection through telemetry, and AI-driven operations all require unified visibility across metrics, traces, logs, and security signals. In the era of GenAI, customers need solutions that bridge both domains to enable secure innovation, protect sensitive data, achieve operational excellence, and maintain compliance with evolving global regulations.

About the Role

The Senior Manager, Customer Success - Observability & Security leads a worldwide team of technical Customer Success Specialists within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence (CSCOE). This leader sets the forward-looking strategy for customer post-sale journeys across both observability and security, encompassing adoption, retention, expansion, and long-term value realization. The team guides customers through the technical, operational, and organizational dimensions of implementing successful observability and security practices across their cloud environments, including AI and GenAI workloads.

In this role, you will lead a team of specialists to engage and build relationships across relevant customer personas in our largest and most strategic enterprise accounts. You will be technically credible across both observability and security solutions—spanning commercial, open-source, and AWS-native tooling—while effectively shaping customer journeys and developing your team's capabilities. This role is deeply cross-functional, engaging with AWS teams across Sales, Solutions Architecture, AWS Product teams, and Marketing, working at the CxO level at customers to maximize their observability and security investments.

Team Culture & Values

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Our inclusive team culture values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. We are continuously raising our performance bar as we strive to become Earth's Best Employer, providing endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.

How to Apply

AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating—that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. If you are passionate about helping customers achieve operationally excellent, secure, compliant, and trustworthy environments, we encourage you to apply.