System Development Engineer II, AWS ADC Monitoring & Observability

About the Team

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the people who keep the cloud running, supporting all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to the innovation they rely on.

The ADC AMO team is seeking a motivated engineer focused on operational excellence and troubleshooting AWS Services in ADC regions. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we are looking for talented people who want to help shape the future of cloud technology.

About the Role

AWS CloudWatch provides customers actionable visibility into the health of their applications and systems. In this role, you will support CloudWatch Monitoring and CloudWatch Logs services in specialized security regions within the U.S. Intelligence Community and Defense agencies. You will work in a dynamic environment with software development teams to deliver reliable services to our customers.

You will be part of a technical team passionate about troubleshooting technical issues, automating manual processes, and continuously improving service efficiency. This position is ideal for those motivated to grow their technical skills, automate tasks in distributed systems that operate at scale, and find satisfaction in performance engineering and service scaling. You will collaborate with skilled engineers and technical leaders to design, develop, and deploy highly scalable platforms.

A Day in the Life

On a typical day, you might investigate the root cause of a customer issue impacting CloudWatch service visibility, analyze metric trends to identify performance degradation, or collaborate with the team on automation opportunities for common operational tasks. You will participate in on-call rotations, responding to service alerts and customer issues, and dive deep into logs and metrics to understand system behavior and dependencies. You will also discuss and implement improvements to the team's operational processes while working with AWS engineers to identify process automation opportunities.

Hiring Process

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Culture & Values

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit amazon.jobs for more information.